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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very friendly staff that were eager to help and worked at making our stay a great experience. Rooms were large, very clean, and had a nice kitchen with two stove burners and refrigerator. If you have never stayed at an extended stay property, understand that if you want to cook and eat in your room, either bring your plates, drinking glasses, utensils, pots and pans, etc. or there is a small charge for these items, just an FYI. Nice restaurants nearby as well as fast food. Convenient to I-270.
Business response:
Tammy, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pleasant
Business response:
Jadira, it was our pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Nancy Check inveas very clunsby but otherwise OK. Breakfast a disappointment. No fresh fruit.
Business response:
Nancy, thank you for being our guest at Extended Stay America. We are happy to know overall you had a pleasant stay. However, we are sorry for the inconvenience you faced at the time of check-in and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Highly recommend The staff was great and no one bothered me. I loved my stay.
Business response:
Patrice, thank you for being our guest at [hotel name]. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with them. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The pillows was flat and only had 2 of them and only had one blanket that wasnt thick
Business response:
Thank you for being our guest at Extended Stay America. We are sorry you were not happy with the comfort of our bedding. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unclean Staff is great! Room questionable on how clean it was. Bacon was in the microwave from previous person, trash still in trash can and toilet was not clean. Shower had extreme pressure to it and water would spray out from behind shower head all over the wall and it made a loud noise when using it. TV remote didnt work very well. Air conditioning didnt seem to get very cold. Had to turn temp way down to get the room cooled off. Used towel found in dresser drawer and night stand drawer.
Business response:
Sandy, thank you for being our guest. We are happy to know you were impressed with our courteous associates. However, we are sorry for the difficulties you had in your room. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. On behalf of everyone here, we invite you to visit us again for a much better experience. Sincerely, Hotel Management
When we walked in ,we were told that we had been upgraded to a suite The price in todays market was great also. What I did not like about it,the contnentail breakfest,no bagel or toast offered. No fruit and tgey ran out of coffee both days there,vending Machines would not take bills of any. I refused to use card on a vending machine,not sasfe or smart!
Business response:
George, thank you for choosing Extended Stay America for your stay. We are glad to read that you liked our affordable rates and your well-appointed room. However, we are sorry that you were unhappy with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Not much provided for breakfast, no lotion... , had to ask for coffee maker-- I would not recommend- plenty of others out there with better ameneties
Business response:
Thank you for reviewing our hotel. We’re sorry for not meeting some of your expectations and for the inconvenience you had due to it. Please be assured that we have shared your feedback regarding our grab-and-go breakfast with Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a second chance the next time you are in St. Louis. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.