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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absurdly dirty and unsafe. The hotel serves as housing, very strange. Terrible bad smaell.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are very sorry to hear that your experience did not reflect the welcoming and comfortable environment we strive to offer. It’s concerning to learn about the issues you described regarding cleanliness and safety. Please know that your feedback is important to us and will be carefully considered to help maintain a safe and pleasant setting for all guests. We regret any discomfort you faced during your stay and hope you might give us another opportunity to provide a more posit... read more
Hallways smelled terrible and the walls of the room were disgusting. We ended up leaving and not staying there
Business response:
Dear Guest, Thank you for sharing your feedback with us. We were truly disheartened to learn about the unpleasant atmosphere in the hallways and the condition of your room. This does not align with the standards we aim to maintain. Please be assured that your comments will be communicated to our housekeeping and maintenance teams for their attention. We regret that you decided to leave and sincerely hope you will consider giving us another opportunity to provide you with an improved experience in the future. Sincerely, Hotel... read more
Expedia let me rent the hotel when I arrived the hotel was sold out horrible experience
Business response:
Dear Dajaun, We sincerely apologize for the inconvenience you experienced, especially concerning your reservation. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress this may have caused. Since your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. They will be better equipped to assist you with the resolution. If you require any additional... read more
I did not like that the hallway’s carpets were filthy and smelled bad. The property outside was dirty, not maintained. The room was pretty clean but the chair and cabinet for the kitchen were old and not cared for. On cover under the sink was missing. The oatmeal was stale. The sugar was hard stuck on the package. No human being deserves that. The gentleman that checked me in was cordial, sweet and good mannered. The lady this morning was kind and sweet as well.
In the cities for a hockey tournament and wanted somewhere close to the rink. Check in was fine but walking to the room smelt weed multiple times, elevator was filthy, beds were clean but the bathroom had super slow drains in The shower and sink, the exhaust fan was covered in dust, the TV only had one channel. I found a different hotel for our ae one night.
Breakfast was plain could’ve been better. Bed were good. Staff was definitely rude. Did not help at all when we need something
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.