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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACH MOTEL IT WAS HORRIBLE. THE ROOM AND SHEETS WERE FILTHY AND STAINED, THERE WAS WHAT APPEARED TO BE DRY BLOOD ON THE WINDOW SHADE. THE ODOR WAS FOUL THERE WAS DIRT AND HAIR ALL OVER THE BATHROOM, FLOOR AND SHOWER. NOTHING WAS CLEAN. I REQUESTED A DIFFERENT ROOM OR AT LEAST SHEETS SO I COULD CHANGE THE BEDDING AND THE RUDE WORKER AT THE FRONT DESK SAID SHE COULDNT GET THEM BECAUSE SHE WAS THE ONLY ONE WORKING AND COULD NOT LEAVE THE DESK. DO NOT STAY HERE YOU WILL REGRET IT IMMENSELY. THIS IS THIRD BAD ROOM I HAVE HAD THR... read more
Business response:
Dear Corrine, We sincerely apologize for the unpleasant experience you had during your stay. The conditions you described do not meet the high standards we strive to provide, and we understand your frustration. Please be assured that we take your feedback seriously and will address these issues with our team. We regret the inconvenience caused by the front desk staff’s response and are committed to improving our service. We hope you will reconsider and give us another chance to provide you with a much better experience in th... read more
Staff was nice.
Business response:
Dear Kazoua,Thank you for your feedback! We are pleased to hear that you had a positive experience with our staff. They are always committed to providing friendly and helpful service to ensure a comfortable stay. We value your comments and hope to welcome you again for another enjoyable visit in the future!Sincerely,Hotel Management
Ghetto Fabulous They locked my dogs in the room and wouldn't let me get them unless I paid in full, and I tried paying them in the morning and couldn't get a hold of them. Very rude, didn't communicate at all and wouldn't let me see my dogs for over an hour. Didn't understand anything. Wouldn't stay there again if my life depended on it. GHETTO FABULOUS!!!!
Business response:
Dear Dawn, Thank you for your feedback. We understand the importance of your pets' well-being and apologize for any inconvenience you experienced during your stay. Clear communication is essential, and we regret that your experience did not meet expectations. Your concerns will be reviewed to ensure improvements moving forward. We hope for the opportunity to provide a better experience in the future.Sincerely, Hotel Management
Booked a hotel with no room for me. Then sat on hold getting it figured out. Sent me to another hotel. Guess what no room. I got a refund but wasted two hours of my life and slept in my vehicle.
Business response:
Dear Corey,We sincerely apologize for the frustrating experience you encountered during your recent stay. We understand how upsetting it must have been not to have your room available, and the inconvenience of being sent to another location without success is completely unacceptable. While we are glad you received a refund, we regret the time and stress this caused. Please know that we are actively addressing this issue with our team to prevent it from happening again. We hope you will give us another opportunity in the futu... read more
Extended Strays Roach Hotel
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we take concerns about pests very seriously. We are addressing this matter immediately to ensure a better experience for future guests. Your feedback is important, and we appreciate your input. We hope to have the chance to provide you with a much-improved stay during your next visit.Sincerely,Hotel Management
I am rating this as less than 1.... i got in to the area after driving 6 hours to learn they were overbooked and did not have my room. The girl at the front desk was not compassionate and while she did call another extended stay to see if they had rooms which they did not. She never made eye contact with me and when i asked her to use the bathroom she said we with a chuckle "well we dont have public restrooms" so i said it again and she let me in. The bathroom was dirty and she was rude. Luckily i found another hotel nearby ... read more
Business response:
Dear Manda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.