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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation doesn't mean it is Guaranteed. My team arrived to stay and were turned away. One room was able to check-in the other was not, causing roughly $1,000 more in travel expenses. They were not helpful in finding us a new location to stay. They simply oversold rooms during one of the town's biggest music festivals causing us to scramble after days of travel. Unprofessional staff, terrible hospitality, would not recommend this place as no reservation is a guarantee with them!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues your team experienced with the room reservations and the inconvenience it caused. This is not reflective of our usual standards, and we regret the lack of support you received. We are reviewing our reservation processes and staff training to prevent such occurrences in the future. Your experience is important to us, and we hope to have the opportunity to improve and provide a better experience in the future. Sincerely,Hotel Management
The pictures do not do the place justice. The floors were greasy, there was soap scum covering the bathroom fixtures. The shower was spongy feeling, like you could fall through. The keyless entry cards didn’t work the second night. The lobby was dark on entering.
Business response:
Dear Brit, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in this instance. Your concerns regarding the floors, bathroom, and keyless entry have been noted, and we will address them with our team to ensure improvements. We hope you give us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
We reserved two beds, they had only one bed We reserved a room with two beds for three of us in my family. When we arrived, we were told that they had a room for us with only one bed. As Jerry Seinfeld says, they know how to take the reservation, they just don't know how to hold the reservation; and that's really the most important part of the reservation.
Business response:
Dear David, Thank you for your feedback. We apologize for the mix-up with your reservation and the inconvenience it caused. We understand the importance of fulfilling reservation requests accurately, and we are addressing this issue with our team to prevent future occurrences. Your comments are important to us, and we appreciate you bringing this to our attention. We hope you will consider staying with us again and allowing us the opportunity to provide a more satisfactory experience.Sincerely,Hotel Management
Bugs bugs bugs Bugs were all over. We went in and turned right back out
Business response:
Dear Guest, Thank you for bringing this to our attention. We are very sorry to hear about the issues with bugs in your room. This is not acceptable and does not meet our cleanliness standards. We are addressing this matter with urgency and conducting a thorough inspection to prevent future occurrences. We appreciate your feedback and hope you will consider giving us another opportunity to provide a better experience. Sincerely,Hotel Management
Made a reservation and then got called the day of that it was cancelled. On the phone they were not helpful and offered us no solutions.
Business response:
Dear Elise, Thank you for your feedback. We apologize for the inconvenience and frustration caused by the cancellation of your reservation and the lack of helpful solutions provided. This is not the level of service we strive for, and we are reviewing our procedures to prevent such issues in the future. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
Disappointed Stay We were very disappointed. Upon arrival, the entrance door would not pass accessibility standards. It was a pull open glass door and barely fit our stroller. The elevator felt outdated and once we got to our floor, the hallway smelled like an old smokey apartment floor. As soon as we entered our room, we opened the bathroom only to see cockroaches in the toilet, run down the sink drain and the shower drain. The floor did not look like it had been swept or mopped in a whike. There was a bunch of Target and W... read more
Business response:
Dear Xee, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your recent stay. It is unacceptable that you had to deal with accessibility challenges, an outdated elevator, and cleanliness issues in your room. We understand your disappointment and frustration, especially with a young child. We are addressing these concerns with our team to ensure this does not happen again. Please consider giving us another chance; we would like to provide you with the experience you de... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.