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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. Dust balls on tv, in corners on the ceiling. Floors were so sticky and covered with lint and dust. My husband had to do housekeeping’s job and wipe the floors with a wet washcloth to get rid of the stickiness. The faucet and shower head covered in rust and calcium. Bed sheets were stained, had what looked like blood on bed sheets. Bed were very uncomfortable. Cheap spring mattress. Loud guests talking and yelling in the hallway. We ran into another guest who was concerned because another guest( with his own room ... read more
Business response:
Dear Kong, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was so disappointing. What you described falls far below the standard we aim to provide, and we completely understand your frustration, especially given what you paid. While there are times when unexpected challenges arise, it’s our responsibility to ensure cleanliness, comfort, and a sense of security, and we regret falling short of the standard we aim to provide. Please know your feedback is being taken seriously an... read more
This hotel was appalling. Our rooms were disgusting - paint chipping from the walls, we had to clean sticky sick off the floors with wet wipes when we arrived, there were used q-tips under the pillows and dried boogers smeared across the headboards. There was a party going on in the parking lot and everything reeked if pot - and one of the rooms next to us had a party that was still loudly going on when we left at 6am. We arrived after midnight after an 18 hour drive, so we couldn’t just leave and find other accommodations, ... read more
Business response:
Dear Zachary, Thank you for taking the time to share your experience. We are truly sorry to hear about the unacceptable conditions you encountered and the discomfort it caused during your stay. Please accept our sincere apologies. Your concerns are being taken seriously, and we’ve addressed them with our team to prevent a recurrence. Guest satisfaction remains a top priority, and we hope you’ll consider giving us another opportunity to provide you with a far better visit in the future. Sincerely, Hotel Management
Would never stay again
Business response:
Dear Delaney, Thank you for sharing your thoughts with us. We are sorry to hear that your experience did not meet your expectations, and we regret any discomfort you may have encountered during your visit. Please know that your feedback is valuable and has been shared with our team to help enhance the quality of future stays. We appreciate the opportunity to learn from your comments and hope you might consider returning so we can provide a more positive and welcoming experience. Sincerely, Hotel Management
There were no toiletries available except a box of tissue. No phone to call down to front desk. The sheets were stiffed and had a smell.
Business response:
Dear Guest,Thank you for bringing these concerns to our attention. We regret that your visit did not meet expectations and are truly sorry for the discomfort you experienced. Providing a welcoming and accommodating environment is important to us, and we regret we fell short in this instance. Your comments have been shared with our team to help guide improvements. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
From checking into the property the hotel smelled terribly of marijuana. Getting up to the room. We noticed that the bed had a blood stain on it underneath the sheets we asked management to get us another bed. It took them 3 hours and their solution in the end was to move us to another room for which was not much better. The bed in the new room had urine all over it. Overall this hotel was very dirty. It is in a decent location close to everything you need but for the price I would not rent here ever again.
Business response:
Dear Guest,We sincerely regret the experience you had and truly apologize for the unacceptable conditions you encountered during your stay. The issues you described, from cleanliness concerns to delayed assistance, are deeply concerning and far from the standards we strive to maintain. Your feedback has been shared with our team for immediate review and necessary action. Thank you for bringing this to our attention.Sincerely,Hotel Management
Lot's of parking. The staff are unprofessional and doesn't want to listen to their customers voice. I ask to switch to a west side room for a quiet night because my room is locate to the Highway and noisy, the staff refused.
Business response:
Dear Mao,We sincerely apologize for the inconvenience you experienced during your stay. Providing attentive and accommodating service is a priority, and we regret that your request was not met to your satisfaction. We understand the importance of a quiet and comfortable stay, and we will address this concern with our team to improve guest support. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope you will consider staying with us again so we can provide a better experience in the future... read more
Room had no microwave so had to move to a new room but the new room was dirty. Didn't like how we had to get everything from front desk instead of just having the items in the room already (kitchen items)
Business response:
Dear Pa, Thank you for being our guest. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.