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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building itself isn’t secure. Anyone can enter the building and move throughout the hotel with no room key card. The room itself was good the bed was comfy and it was plenty of space . You can tell that the room was straighten up but not cleaned. The floor looked like it hadn’t been cleaned in weeks. I wiped everything I would touch down and the surfaces were all dirty .
It’s ok
Our room had a strong smell of Indian food, which made my daughter vomit. We requested a new room, but none were available. Since our previous hotel reservation was canceled, we had no other place to go, so we had to endure this for two nights. Additionally, the room was filthy, with stains everywhere. It was the worst hotel I have ever stayed in.
There was no room available when we went to check in
The floors were sticky and the shower was dirty. Although the room comes with a fridge, stovetop, and microwave, they will not provide you with pots, pans, plates/bowls, and utensils even though it is advertised that they will. The stovetop doesn't work very well either. Walls are thin and you can hear the doors shutting throughout the night. "Free breakfast" was very underwhelming with three items to choose from and bad coffee.
Went the place and they had no room for us.
When I got there I was told I couldn't check in because the internet wasn't working. I pointed out that I had a reservation and needed the room, and the clerk did get us into one. It was the wrong kind (two doubles insteadof the two queens that I'd reserved), but for the first night it was adequate, so I took it, thinking we could fix it the next day, when the rest of our party was to arrive and it then wouldn't be adequate. This did not work at all, because the internet was still down, and they never call me when itvwaa bac... read more
Business response:
Dear William, Thank you for sharing your experience with us. We sincerely apologize for the disruption and inconvenience you faced due to the technical issues and the room mismatch. While we appreciate your patience and the team member’s efforts to assist, we understand how frustrating it was, especially with your plans impacted. Your feedback highlights areas needing urgent attention, and we are committed to making meaningful improvements. We hope you’ll consider giving us another opportunity to provide a more reliable and ... read more
Dont stay here! Floor was so slimy i think Diddy had a party there! Gross, slippery.
Business response:
Dear William, Thank you for sharing your experience with us. We sincerely apologize for the disruption and inconvenience you faced due to the technical issues and the room mismatch. While we appreciate your patience and the team member’s efforts to assist, we understand how frustrating it was, especially with your plans impacted. Your feedback highlights areas needing urgent attention, and we’re committed to making meaningful improvements. We hope you will consider giving us another opportunity to provide a more reliable and... read more
Disgusting. Dust balls on tv, in corners on the ceiling. Floors were so sticky and covered with lint and dust. My husband had to do housekeeping’s job and wipe the floors with a wet washcloth to get rid of the stickiness. The faucet and shower head covered in rust and calcium. Bed sheets were stained, had what looked like blood on bed sheets. Bed were very uncomfortable. Cheap spring mattress. Loud guests talking and yelling in the hallway. We ran into another guest who was concerned because another guest( with his own room ... read more
Business response:
Dear Kong, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was so disappointing. What you described falls far below the standard we aim to provide, and we completely understand your frustration, especially given what you paid. While there are times when unexpected challenges arise, it’s our responsibility to ensure cleanliness, comfort, and a sense of security, and we regret falling short of the standard we aim to provide. Please know your feedback is being taken seriously an... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.