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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I strongly recommend NOT to book this hotel. We had a reservation for a two queen bed room. We reached the hotel late in the night and were told that they overbooked and thus they do not have the room for us. They mentioned they have 2 rooms with single beds available but they were not ready to accommodate us with the same booking. We were asked to create a new booking if we want these rooms. Also, these bookings need to be made online as they were not ready to book at the front desk. When asled why, the front desk lady gave... read more
Business response:
Dear Chaitanya, Thank you for your feedback. We deeply regret the issues you encountered with your reservation and the inconvenience caused by the overbooking situation. This is not the standard of service we aim to provide, and we apologize for the way your concerns were handled. We’re addressing this issue with our team to prevent future occurrences and ensure better communication and service. We appreciate your feedback and hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely,Hotel ... read more
They over book a lot of people that night
Business response:
Dear Ber, Thank you for your feedback. We apologize for the inconvenience caused by the overbooking situation you encountered. We understand how frustrating this can be and are taking steps to improve our reservation processes to prevent such issues in the future. Your feedback is valuable in helping us enhance our services. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience during your next stay.Sincerely,Hotel Management
Horrible! Run! Disgusting! Cockroaches! Do not stay here!. Worse experience of all time!. I normally do not write reviews but this one was a must!. First of all they messed up my reservations despite showing them my itinerary and as soon as we finally got to our room.. there were cockroaches everywhere, the floor was dirty the cabinet was missing a drawer and the tub and toilet did not look clean.. we walked right back out and didn’t even stay.. I returned the keys the next day, didn’t even ask for a refund and all I asked f... read more
Business response:
Dear Gee, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Poor response from Hotel staff
Business response:
Dear Eugene, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.