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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was at 3PM, however we were told that a room wasn’t available until 5PM. Came back at 5PM to be told there still wasnt a room available, only after 4 hrs of waiting did we get a room at 7PM. Not to mention we found roaches. 10/10 do not recommend.
Business response:
Dear Emily, Thank you for your feedback. We deeply apologize for the unacceptable delay at check-in and the issues with pests. This is not reflective of our standards, and we are taking immediate steps to address these problems. We are committed to ensuring such incidents do not recur. We appreciate your input and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
There were cockroaches in the sheets and all over the room. The floors were oily and the light switch in the bathroom didn’t work at all but there was no one at the front desk at night to even be able to get any type of assistance.
Business response:
Dear Pa Kou, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Didn't stay at the hotel. They told us there was no room available.
Business response:
Dear Nhia, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The place smelled terrible, was not cleaned well at all. There were roaches in the room. Very run down.
Business response:
Dear Briana, Thank you for bringing this to our attention. We apologize for the unpleasant experience you had during your stay. We are addressing the cleanliness and pest issues immediately to ensure a more comfortable stay for our guests. Please contact us directly so we can address your concerns personally. Your feedback is valuable as we work to improve our accommodations. We hope to welcome you back for a more pleasant stay.Sincerely, Hotel Management
When I got to the hotel all the rooms were sold out and the hotel still took money out of my account stating that I was a no show. I chose the ay at the hotel option.
Business response:
Dear Tristessa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They lost my booking. It showed as “cancelled” in their system. No warning. No email. Nothing. They said they couldn’t help me and there’s was nothing they could do.
Business response:
Dear Sarah, Thank you for your feedback. We sincerely apologize for the error with your booking and the inconvenience it caused. This situation is unacceptable, and we are reviewing our procedures to prevent it from happening again. Your experience matters to us, and we hope to have the opportunity to make it right in your future stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.