This profile has been claimed by the business owner or representative.
Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Instead of a double bed, we were given a room with two single beds. Although I booked a room with a double bed and received a booking confirmation. When we checked in, we were told that there were no rooms. The room was dirty and had cockroaches. For breakfast there was only coffee and a muffin. I do not recommend this hotel.
Business response:
Dear Anzhela, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room type and cleanliness. This does not reflect our usual standards and we are investigating the matter with our team. Your feedback regarding breakfast options will also be reviewed. Please accept our sincerest apologies. We value your input and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management
You get what you pay for. Hotel was low budget and in desperate need of repairs. There was a stench in our room and throughout the hallways of the property (pot and cigarette smoke). There was also a group of sketchy individuals in the parking lot drinking beer and being loud and obnoxious. Would not recommend for individuals traveling alone or those with small children as it did not feel safe.
Business response:
Dear Annette, Thank you for choosing us. We aim to offer a satisfactory hotel experience, but we regret that you were disappointed with the issues and also that you felt the need to update our rooms. Your remarks are important and will be shared with the team concerned for any future upgrades. In the meantime, our housekeeping team is reviewing the room allotted. Our attentive front desk is always available to help you. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerel... read more
The room i had bed bugs in it and they move me to another room that did not have bed bugs so me and my kids love that room 117 so thank you so much for that and we had a great sleep and thank you staff for understanding
Business response:
Dear Fallon, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No extended stay America ever I had to canceled original reservation extended stay America because their elevator was broken since my son is on wheelchair. So I made another reservation to extended stay America near that extended stay America through Hotels. Com. It was totally different looking compared pictures on Hotels. Com. So thirty, so I had to clean, and they can't provide kitchen packages at all. I made reservation on extended stay America because they have kitchen. There was no reason to stay longer, so I move to t... read more
Business response:
Dear Haesung, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the room needed to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to work more attentively. We hope you ... read more
Smoky smells We left after 1 night due to the smell of marijuana int he hallways both upon check in at 1am in the morning and upon going to breakfast at 8am. The breakfast was also very scant, there was coffee and muffins, no juice or anything else.
Business response:
Dear Sandra, We deeply regret the inconvenience caused by the presence of smoky odors during your stay. Maintaining a pleasant environment is paramount, and we apologize for falling short in this regard. Your feedback is invaluable as it helps us address and rectify issues promptly. Regarding breakfast, we appreciate your input and will review our offerings to ensure a more satisfying selection for our guests. It's disheartening to hear that your experience did not meet expectations, and we hope to have the opportunity to re... read more
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,344 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.