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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check out hotel before you stay We will never stay at this hotel chain again !!!!
Business response:
Charles, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No service people after hours. No Kitchen gear in room. Had to order it and go pick it up at desk, and it was incomplete. Took 3 days to fix TV. "Breakfast" was coffee and muffins. Poor security with no cameras, trailer was broken into with police involved. Horrible smells like meth lab in progress. Other than that, great visit.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
it wasn't the property it was the elephants above us stomping all night long, after a 12 hour drive to get sleep the quest upstairs doing a 8 hour walk along
Business response:
Please accept our sincerest apologies for the issues you encountered due to the guests above. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased to resolve this issue while you were here. Please come back for another visit and we will make sure that you have a quiet and restful stay with us. Sincerely, Hotel Management
Na never checked in roim wasnt read until 4 had to get another roim simewhere else
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Don't stay here - unsafe DO NOT STAY HERE. We stayed here two nights, on the way to our destination, and on the way back. The location was great for breaking up our long drive, and so was the manager. I need a kitchen to accommodate my food allergies, and that limits my choice, so I figured, I'd give it a try (I usually stay here at major chain suits like Hilton's or Marriott's - I should have stuck with them). The price was pretty good, especially with the $20 discount for not being able to get a non-smoking room (which was... read more
Business response:
Thank you for sharing the feedback of your stay. Please know our top priority is the safety and security of our guests and our employees. However, it seems we failed to stand by our commitment and apologize for the lack of responsive service from our staff. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, ... read more
Think not twice but several times before booking While the sweet woman at the front desk was very kind... the “hotel” is not meant for families and not safe at all.
Business response:
Anna, thank you for reviewing your stay. We truly regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We requested a non smoking room and we did get it but the room had a very strong oder of cigarette smoke. We asked to be moved to another room due to my daughter’s allergies and all they could do is spray the room. The oder came back once the spray’s smell went away. The room was deteriorated with cracks on the wall and some of the lights did not work. The breakfast was also disappointing they only had coffee, granola bars, and little muffins. We were very disappointed.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Did not receive what we paid for 2 double beds
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
This property is old needs be aplanases new beds the stuff is no good
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay for all of our guests, but we obviously let you down. We have shared your comments with our management team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.