Extended Stay America - Stockton - March Lane

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had while being here and have shared it with our housekeeping team to ensure it never happens again. We have contacted pest control service at our hotel for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know your stay with us was satisfactory and that you were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Aleaha, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business to Extended Stay America, and we look forward to having you and your family as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Laurin, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Monica, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Rafael, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management 

Business response:

Wintson, thank you for choosing Extended Stay America for your stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful facilities. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, Hotel Management 

Business response:

Don, thank you for sharing your feedback. We are sorry for the issues you had with the HVAC unit in your room and the inconvenience it caused. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management