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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service could improve Manager had a disgruntled customer in the lobby upon my arrival. Very loud and distracting. Would suggest that when this happens to takebthem into a office or a empty room something so everyone doesn't have to listen to it. Room was for a friend sho smokes. Hotel.com offered s smoking room. Upon arrival there were none available. Nothing was offered to ease the burden of this inconvenience either. No discount, no upgrade to a king size bed from a queen size bed. Nothing, this my lower customer ... read more
Great places to eat and easy access to I-5. I don't mind staying here due to easy access to I-5 and lots of places to eat. It feels safe and secure.
Staff needs better training on customer service . Staff needs a refresher on how to provide satisfactory customer service. House keeping needs a good training on how to properly clean and sanitize a room. Walls should be wiped down ,head boards , mirrors ,air unit,windows,ect. Should all be cleaned when each guest checks out. Both times that I stayed there I brought my own cleaning supplies and cleaned all of the above and some and please believe it was dirty. I made my reservation for two adults and two kids and had to requ... read more
Business response:
Thank you for taking the time to write a review of your stay. We apologize for the poor customer service you experienced and for falling short of our goal of providing a great stay. To ensure your experience is not repeated, going forward we will be more diligent when checking our rooms for cleanliness before assigning them to our guests. We will also use your comments as a training tool in for our housekeeping staff the be more thorough when cleaning each room after it has been vacated. I will also touch bases with our Fron... read more
great i love this hotel E
Business response:
Thank you for taking the time to share your experience. I am pleased to read you were well accommodated during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Convenient location but nothing more for my prefer This hotel was a convenient location in terms of being off highway 12 and not too far from the freeway. There are also a few fast food places to eat in the area and a Denny's restaurant and a gas station close by. The things I didn't like were the channel selection in the hotel room was very very limited and the housekeeper I attempted to ask for some towels didn't speak English. There was a guy who was with her while she was cleaning a hotel room, he had to translate in Spa... read more
Economy. Hotel in a great location Staff friendly and helpful. Lots of food venues and CVS close by. Room was clean and lots of pillows and towels. For the price it was excellent. Thank you for offering it to us. We are always satisfied with your bookings.
Business response:
Thank you for taking the time to share your experience. It is great to see our staff was able to assist you properly. Also your comments regarding the cleanliness of your room is satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 4.3 star rating with 1,379 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.