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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Upon arriving I was greeted by a random man in parking lot (while holding my baby) and asked if I smoked weed and if I was still with my chikdrens father. Then the entire hotel stunk like cigarettes. My eyes burned my entire stay. Floor was sticky. There was a long black hair in bathtub upon arrival. Awful. I was miserable.
Worst week yet Just awful. Non smoking room reaked of smoke. My daughter and I had allergic reactions to all the cigarette smoke. Couldn't walk barefoot because the floor had random sticky spots (ew). Asked for more blankets several times before standing at the desk and waiting 15 minutes for them.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you experienced cleanliness issues in your room. To prevent this from happening again, we will be double checking arrival rooms before check-in to make sure each guest has a clean and comfortable stay. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Do not stay at this hotel. The moment you walk in you are overcome with the smell of smoke. You have to order supplies for your room instead of having each room stocked and the "grab n' go" breakfast was a joke.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you experienced cleanliness and service issues during your stay. Regarding kitchen supplies, we no longer keep kitchen supplies in guest rooms for sanitary purposes. Your comments were reviewed by the staff, and we will work on better informing guests upon check-in about the extra items we have available for them at front desk to make sure your experience is not repeated. We continually work to improve ... read more
For one night it was ok. Room was not clean hotel smelled like smoke
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your room did had cleanliness issues and that there was an unpleasant smoke odor. I will be working with my housekeeping staff to ensure that we are properly cleaning and deodorizing our rooms to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay America. We hope we have the opportunity to ... read more
Don't expect internet, coffee, or pleasant smells. On first appearance, the hotel seems nice enough but it only took us a few minutes after settling in to wish we had chosen differently. From the onset Extended Stay makes it clear that you'll be paying for any "extras", such as decent internet (couldn't even load a YouTube video...), any kitchen utensils, breakfast, coffee, ice... you name it. The room smelled like stale cigarettes though we were in a non-smoking room and neither of us wanted to sleep in the bed. All in all,... read more
Tracy's trash Not even a glass for water in the room. no trash cans or even a pen to write with on the desk.
Business response:
I want to thank you for taking the time to write a review of our hotel. I apologize that our customized kitchen packages were not explained to you upon arrival. We allow guests to request the kitchen items they need so we can ensure the cleanliness of these items when we deliver them to your room. I will be meeting with our staff to ensure this is explained to all guests moving forward. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Terrible! I don't normally write bad reviews, but this hotel warrants one. Dirty towels in the sink when we arrived, shabby & dark room with a curtain covering the closet, poorly trained hotel staff. I could go on, but will only say that I will avoid this brand of hotel in the future and recommend that my friends give this hotel a wide berth.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness issues and overall condition of your room is unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our inspection procedures to ensure that this does not happen again. As well, I am sorry to read that you received poor service from my staff. I will be meeting with them to review our procedures, policies, and standards to ensure that your experience is not repea... read more
Animal permeated the room The staff was friendly. This is an 'animal friendly' hotel, and unfortunately my room smelled of animal urine even though the carpet had been cleaned the day I arrived. The smell was especially strong right around the table. Saying it has a full kitchen was a real stretch. one pot one pan, one salad plate, one bowl, one tumbler and one coffee cup. Two burners to cook on an done didn't work. I had to ask for towels and none were available the first time I asked, a day later I was able to get one towe... read more
Works for a few The room was a good space but the non smoking rooms smell strongly of smoke. There were also lots of guests staying with pets and there was a odor of pet waste around the building.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you experienced some odor issues during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this doesn't continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,000 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.