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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen he no kitchen item including a coffee pot or cups. No hair dryer
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the inconvenience of not having any kitchen utensils and hair dryer in room. To ensure that a situation like yours doesn't happen again, our team is going to make sure that all guests are informed during check in that all kitchen amenities are located at the front desk and are available upon request. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choos... read more
Smoke Smell Is So Bad I reserved a non smoking room and was given a smoking room on the 3rd floor. I was then given a so-called non smoking room on the so-called "non smoking side of the 3rd floor" but clearly it was not non smoking. The entire 3rd floor and my room smelled so bad of smoke that my clothes and luggage reeked for days. This location needs to seriously ban smoking in or around the hotel like most other locations in California.
Smells like weed/cigarettes First impression, a nice hotel. Walked inside immediately smelled weed and cigarettes, this smell was throughout the building. Our room didn't smell bad otherwise i would have left. I booked a queen and was given double bed room. The blanket was dirty or stained, GROSS. I have a toddler and the problems i listed need to be resolved. I was happy about the price and it comes with a kitchen. The employees were really nice.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you had to walk into the horrible smell of weed and cigarettes. Your comments were reviewed by the staff, and we will make sure that upon entry a guest is greeted with a nice smell and positive view upon entering the hotel. To make sure your experience is not repeated we will make sure that we maintain proper maintenance of our main entrance, also we will make sure to check rooms before checking in a guest. Thank you very much for bri... read more
Room had kitchen but nothing in it! Never stay there again. Horrible place..................................................................
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies that our dishware policy was not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you pr... read more
Ok room and good location. When I arrived to the hotel lobby for check-in, I didn't even get acknowledged for waiting until it was my turn. When the two ladies decided to help me since they finally knew it was going to take a while with the other guest in front of me, I noticed that they haven't even wiped their front counter because it was greasy. The lady that helped me also took quite some time to check me in compared to other places. She asked for my credit card and license and went to the corner where I could no longer ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our check-in procedures and make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
A little pricey for no amenities pool etc It was quiet just to pricey I cannot go on forever with nothing more to say about it
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Loud room could not sleep. It was loud.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the noise issues you experienced. In response to your feedback, I will work with our staff to make sure we are closely monitoring noise levels inside our hotel. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible service, rooms were dirty. No pots available. Staff rude & no vending machines. False advertising. Will never stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,000 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.