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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CHARGED TWICE I WAS CHARGED TWICE BY HOTEL.COM and BY THE HOTEL ITSELF
Room smelled like stinky socks, hair in the bathroom, bed was rock hard, burn marks on the comforter and girl at the front desk was rude when I tried to enter the building.
Dirty room We booked a queen studio but got a two full bed room. I called the receptionist to switch us from two full bed to queen bed but she said that our expedia reservation came with 2 full bed. Not cool. I showed her the email from the expedia but she didn't budge and told us that all the queen rooms are sold out. Nonetheless, the room was dirty with stains on the carpet, no utensils, not even glasses to drink water. Very disappointed. Not staying here again and would be guarded against Extended Stay. It might have be... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were put in a room with two full beds rather than a queen bed. Please accept my apology, in regards to your room cleanliness not meeting your expectations. Your comments were reviewed by the staff, and we will make sure to let our guests if any changes to room type have been made prior to checking in, just to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We wo... read more
I reserved 7 rooms one was dirty, and two had bed bugs, we took pictures and video and my nephew was bitten by these bugs. They changed one of the rooms but the one they replaced it with was on the floor for pets and it also had bugs.
Dirty and run down. Rundown, dirty with no amenities. Parking lot was full of trash, room smelled bad, AC fan would not stay on constant mode
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you had trouble during your stay and that the condition of our hotel was not up to par. I've discussed with my staff your experience to ensure issues such as these do not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Cigarette smoke As you enter the elevator, thru the hallway it smelled of cigarette. The bathroom also smelled of cigarette even though I checked into a non smoking room. They need to to something about it as it bothered me as I am allergic to cigarette enven to it's smell?
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback about the smoke odors, which we are in the process of eliminating. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
DISGUSTING Horrible visit. Wasted 110 dollars. I felt like I was in a seedy hotel.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you had a bad experiecnce. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
nice quiet area close to the shopping mall I specifically requested no smoking room, instead, I got smoking room on the 3rd floor. The receptionist started pointing out that I might booked the room online etc. but finally she checked me in the requested no smoking room.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for not having a room away from the smoking floor. We will talk with the staff and coach them in making sure they listen to our guests, so that a situation like yours doesn't happen again. I really appreciate you bringing to our attention that you liked the location since it is nice and quiet. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,000 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.