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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Take the GOOD with the BAD. " Great location. Walking distance from all prime shopping & dining destinations. NO ice machines. NO vending machines. NO functioning Wi-Fi. "Continental Breakfast" consisted of coffee, tea, packaged muffins & granola bars. Overpriced for what was received.
Business response:
Thank you for your recent review of your stay. I appreciate the kind comments about the location of our hotel; however I am sorry to hear that you were not satisfied with our amenities. As this hotel’s manager, I can assure you that I will be working with our front desk staff to ensure that we are clearly communicating our amenities during guest arrivals. Your feedback is very important to us, so thank you for sharing. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Poor customer service Stove head was partially working and couldn't be fixed during my stay over the weekend. Bathroom too small, kitchen utensil not available in the room, I had to go get it myself
Business response:
Thank you for your review. I apologize that our amenities were not to your expectations. The front desk is to deliver the dishes to our guests upon request, and I will be meeting with our staff to make sure this situation is not repeated. Thank you very much for providing us with your feedback.
No Room for You Booked & Paid for a room and then they didn't have one when I arrived.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Below average for the name and cost room was average, but front desk always had a wait. It seemed that front desk was occupied with friends or not around. :/ Breakfast consisted of granola bars and oranges. When we asked about other fruit we were told they ran out, but we went at 7 am and at 8:30 and it was the same thing. I thought continental provided a bit more.... They call this grab n go.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that your stay was not to your expectations. In response to your feedback, I will be making sure guest needs are responded to in a timely manner as well as working with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
I won't be staying at the location again The hotel lobby was dirty, glass doors dirty, the elevator dirty. The hotel is run down and doesn't have a kept appearance. The room was difficult to cool. It took over an hour to cool the room down with wall unit. The outside temperature was 95-97 degrees. There were flies in the room. The room appeared to be clean but had a run down appearance. Stains on carpet.
Business response:
Thank you for the feedback about your stay at our hotel. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be working with our housekeeping staff and outside vendor to ensure that the mentioned cleanliness issues are thoroughly eliminated. Additionally, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. Your feedback is very important to us, so thank you for sharing. We would ... read more
Extended stay? I couldn't wait to leave!!! Hotel is old and dingy, room has a kitchen, but not even a plastic cup in it to get some water. I came back to the hotel to check out and the cleaning staff was already mopping out our room, and threw away my leftovers in the fridge! Find somewhere else to stay this place is wretched. Their version of breakfast is nasty thin coffee, some prepackaged smashed muffins, and breakfast bars.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our amenities were not what you expected. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I apologize if this was not communicated to you. To uphold our company’s high standards, I will be coaching our staff on proper check-out procedures as well as making sure we clearly communicate our amenities at check-in. We continually work to improve our hotel, so I really appr... read more
Rude attendant Front desk was very rude
Business response:
Thank you for your recent review of your stay. It upsets me to hear that we did not provide you with great customer service. I am sorry for your experience. As this hotel’s manager, I can assure you that I have talked with all of our front desk staff to make sure they always provide our guests with professional customer service to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or an... read more
car vandalized in front parking lot this hotel seemed perfect, quick check in, quiet room but then my car was vandalized in the front parking lot next to lobby so it left me with a bad experience overall. i contacted hotel personally thru emailed with no response of concern from them. this will be my.last stay at this location.
Business response:
Thank you for providing us with details about your stay. I’m sorry that you had a bad experience at our hotel. To uphold our company’s high standards, we will be taking all necessary steps to make sure each guest has a safe and comfortable stay. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel or any other Extended Stay Hotel location in the future.
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,000 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.