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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was expecting more from this hotel. The inside doesn't match up to the way it looks on the outside. The room smelled and was very hard to get comfortable with the linens and ambiance of the room.
Business response:
Michelle, I apologize that we failed to provide you an exceptional stay. In regard to the condition of our property, we are having similar discussions and have shared your feedback with the appropriate individuals who are finalizing our future refresh. We appreciate your feedback and hope you will come and see us again in the future. Sincerely, General Manager
Business response:
Karla, thank you for being our guest at Extended Stay America - Stockton - Tracy. It’s our pleasure knowing you had a pleasant stay. Please come back and see us again soon. Sincerely, General Manager
Nice but noisy neighbors We have been here for work its a nice hotel. We only wish the customers of the nearby bar would leave quietly and the smokers ashtray was in the parking lot and not under our window. It seems to be the late night hang out.
Business response:
Thank for choosing Extended Stay America - Stockton - Tracy during your work trip. Although you enjoyed your overall time with us, we are sorry that your sleep was disrupted by noise from neighboring street. We do our best to honor special requests for a quieter room in regard to the street noise when the reservations are made. I hope you will allow us to serve you again in the future. Sincerely, General Manager
Okay hotel Smelled like smoke. Staff was friendly. Breakfast was subpar
Business response:
Ryan, thank you for staying with us and providing your candid feedback. Although you liked our associates, I apologize for the smell of smoke you experienced during your visit. We will follow up on your concern to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Very disappointed Arrived early and was rudely told we could not check in until 3:00. I understood that but, when we checked in at 3:00 we were then yold we had to wait 20 minutes before we could go to our room. Needless to say I was not very happy.
room was clean and the staff was great! Check-in was quick, staff very helpful and friendly, and the room was very clean and comfortable. Also important, it is pet friendly.
Economical for the area. Only issue was I wasn't convinced that all of the linen had been cleaned. At least one of the pillows had the smell of the previous guests.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the pillows on your bed had an odor of what could have been from the previous guest. As this hotel’s manager, I can assure you that I have addressed this with our housekeeping staff to ensure your experience is not repeated, we will be checking rooms prior to checking in guests. Thank you very much for bringing this to our attention. We do hope you will choose to stay with... read more
There is nothing remarkable but it was clean, quiet and comfortable.
Business response:
Thank you for taking the time to share your experience. I am glad you had a clean, comfortable stay at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,235 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.