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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place Great place, clean room with lot of space in a nice surrounding. Breakfast was almost non existing and the front desk was not very friendly
Business response:
Thank you for sharing your experience of Extended Stay America - Stockton - Tracy. We are glad to know you liked your clean room and were overall satisfied with your stay. With that said, I regret the if inconvenience you experienced and have shared your feedback with my team in an effort to improve our service and amenity. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
reservation said queen bed, but when we got our room #104 it was two full size beds. The room had a cat urine smell to it as well. On the plus side the staff was very friendly and helpful and it was in a good location.
Business response:
Eslevan, thanks for evaluating your stay. It’s nice to read you liked our attentive staff and location. That being said, we are sorry for the cleanliness and reservation issues your experienced while here. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Business response:
Thank you so much for this awesome rating of Extended Stay America - Stockton - Tracy. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We can't wait to welcome you back soon. Sincerely, General Manager
Hotel stay The room had a kitchen with nothing in it. No silverware, pans, glasses and dish soap. Why have it???
Business response:
Sherry, thank you for sharing your candid feedback. We are sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
Quality of stay The overall stay was nice. customer service always excellent but the rooms need attention. Only one burner on the stove worked. Carpets need cleaning, room smelled a bit moldy.
Business response:
Nanda, thank you for taking the time to share your review of Extended Stay America - Stockton - Tracy. It’s nice to know you had an overall pleasant stay and that you enjoyed our courteous service. We also appreciate your observations and have taken measures to ensure this does not happen in the future. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Room was clean. Staff were friendly and attentive. Lots of great restaurants within walking distance. The wireless Internet was very slow and there was an extra fee for high-speed access. The air conditioner was loud and would not cool the room below about 76 when the temperatures outside exceeded 100.
Business response:
Thank you for evaluating your stay. Although our courteous associates and convenient location were to your satisfaction, we are sorry for the maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your comments with the concerned team in an effort to improve our facilities. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Nice stay Nice extended stay friendly staff
Business response:
Kurtis, thank you for being our guest at Extended Stay America - Stockton - Tracy. We are happy to read you enjoyed your visit and that our associates left you with a good impression. We hope to have the honor of hosting you again soon. Sincerely, General Manager
great get away place peaceful
Business response:
Thank you for taking the time to share your review. It’s nice to know you had a pleasant visit and that you enjoyed your time with us. Your feedback is much appreciated, and we hope Extended Stay America - Stockton - Tracy will be your hotel of choice every time you visit our area. Sincerely, General Manager
Business response:
Richard, thank you for choosing Extended Stay America - Stockton - Tracy. Your wonderful rating lets us know that you enjoyed your stay with us. We value your business and look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,286 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.