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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paper thin walls. Bed very uncomfortable. Housekeeping had not emptied the trashcans from the previous occupants.
Business response:
Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
The staff was not very friendly at the front desk. The hotel was not very clean. I asked for extra pillows and they did not have any to give. Which I thought I was strange. I used to work at Extended Stay in Pleasanton years ago and that hotel did have extra pillows for guests.
Business response:
Dear Tammy, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service concerns you encountered. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance to welcome you the next time your travels bring you our way. Sinc... read more
The room was not clean. The toilet paper had green either boogers or some type of bodily fluid on it. Staff was nice.
Business response:
Dear Julieanna, We apologize for the cleanliness issues you encountered during your stay. This falls below our standards of cleanliness, and we regret any discomfort this may have caused. Your feedback is invaluable, and we'll address this with our housekeeping team to ensure such oversights are avoided in the future. We're glad our staff provided good service and appreciate your understanding. Should your travels bring you back to the area, we'd welcome the opportunity to provide you with a much-improved experience.Sincerel... read more
You get what you pay for 😩 100 percent regret staying here Elevator was slow and scary Room looked nice but the floors were unswept, hair all over the bathtub Several lights were unplugged, the phone did not work to call downstairs. When reading info on the hotel it says shampoo conditioner in rooms. There was non. I had to get it downstairs. And the main reason I got this hotel was for the free Breakfast. I go downstairs and it's only coffee and oatmeal. No fruit, muffins , cereal nothing was provided and my kids were disa... read more
Business response:
Dear Gladys, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Cheap!!! No dishes, coffee maker, towels in the room. Not worth the price!!
Business response:
Dear Guest, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Couldn’t get check in system was down.
Business response:
Dear Rodrigo, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality and comfortable stay you deserve.Sincerely,Hotel Management
ALOT OF NOISE AND IN PARKING LOT TOO, VAGRANTS WALKING AROUND AT NIGHT BE CAREFUL
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the noise disturbances and the presence of individuals in the parking lot. Your safety and comfort are our top priorities, and we regret falling short during your stay. We are addressing this issue with our security and management teams to ensure a more peaceful environment. If you encounter similar concerns in the future, please notify our front desk immediately so we can take swift action. Your feedback is invaluable, and we appreciate your understanding. W... read more
Only good thing about this hotel is the location. Was given the incorrect room number at 1st so our room keys would not work. This is a huge safety issue if someone was in the room and heard us at the door trying to come in. Went downstairs to inform the lady at the front desk that they room keys did not work, she seemed annoyed and wrote down a different room number on the card sleeve. There was a room in the hotel being extremely loud! You could hear it when we walked up the south side stairs and it would be heard all the ... read more
Business response:
Dear Annmarie, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. Thank you once more for your review and for allowing us the opportunity to improve. We h... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.