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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No showering condiments I have to get my own. Smelly room will not recommend
Business response:
Dear wayne, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Room smelled really weird and the restroom smelled even worse.
Business response:
Dear Nicholas, Thank you for taking the time to share your feedback regarding your stay. We are committed to providing each of our guests with a clean and comfortable suite, and we are genuinely sorry that we could not meet your expectations during your visit. We will be sure to address the issues you experienced with our housekeeping team and take the necessary steps to prevent similar situations from happening in the future. We would be honored to have the opportunity to make it up to you and provide you with the flawless ... read more
I was disappointed in this property to say the least. I found 2 bugs in my bed and dust balls in my sheets. When I complained the staff was very non-challant. I asked to speak to the manager and he was not on site and it took two days to track him down as he did not take the time to return my calls in a timely matter to discuss the issues. When he finally called me it seemed the situation was not of concern to him.
Business response:
Dear Alicia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Get there checked and go up to my room and it was dirty, had to go back down and let them know. and it was nice of them to give me a different room it was nice, but it wasn’t the right bed sizes for me and my family and some of the night shift people were rude too.
Business response:
Dear Ernest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid f... read more
Not what I expected for the price Non smoking room smelled like smoke.
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. We assure you that we will take appropriate measures to address this issue and prevent it from happening. Thank you for bringing this matter to our attention. We value your patronage an... read more
No vending, no hot water at night, no food
Business response:
Dear Aleck, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.