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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall very spacious, loved the kitchen, spacious bathroom. Dirty couch and couch bed we couldn't utilize the let out. The bed had a noticeable dent which made it uncomfortable. I had to do a little cleaning upon arrival. The noise was crazy you could hear everything very thin walls. Staff very friendly though.
Business response:
Thank you, Nukta, for your thoughtful feedback. We're glad you enjoyed the spacious suite and appreciated the friendly staff at Extended Stay America. Your comments help us identify areas for improvement, and we’re committed to enhancing the guest experience. We hope to welcome you back for an even more comfortable stay in the future.Sincerely,Hotel Management
I had to purchase various cleaning/disinfecting sprays to wash the floor, table,chairs, applieances and counters. washcloths were black when i was done. debris and curly black hairs in the dining chairs. walls had a lot of splatter and stains. I literally had to scrub everything. hallways and stairs' rugs are BLACK as night, very unhealthy. stair rail was sticky probably due to , im grossed out. im done with review.
Business response:
Dear Sarah,We sincerely apologize for the condition of your room and the overall cleanliness concerns you encountered. Your experience is not what we want for our guests, and we regret the frustration it caused. We take your feedback seriously and will be addressing these issues with our team to ensure a higher standard of cleanliness. Your comfort and well-being are our priority, and we appreciate you bringing this to our attention. We hope you'll consider giving us another opportunity in the future to provide the stay you ... read more
This isn’t what we expected of what we saw. The room condition was old, bathroom door can’t close, refrigerator and other appliances beyond repairs. We only stay a night, will not come back to this hotel for later trip for Atlanta vacation.
Business response:
Dear Tam,We seek to provide an exceptional experience for each guest; therefore, we regret that your accommodations did not meet your expectations. We apologize for any inconvenience you experienced due to the bathroom door and other appliances. We will pass along the details to the appropriate individuals, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Gotta be high to like it here The place was so dirty! Fingerprints on the walls, oven didn't work, and the bathroom toilet was stained. We were only staying for 2 days and it's hard to find enough room for 6 people so we stayed but I would recommend somewhere else. Only thing good was the man who checked us in. At least he was kind
Business response:
Dear Leilani,Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize for the issues you experienced with your accommodations. We greatly appreciate your feedback, and your remarks will be shared with our associate at the front desk. We are glad your interaction with them left a positive impression. We hope to welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Reeked of black n milds throughout the whole hotel, only stay here if you absolutely have no other option
Business response:
Dear Jena,Thank you for being our guest. We strive to provide a comfortable and pleasant environment for all our guests. Therefore, we understand any discomfort caused by the scent and if it impacted the overall experience of your stay. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We appreciate you bringing this to our attention and hope to have another opportuni... read more
There are roaches, there isn't any hot water, smoking in a non smoking hotel and the staff are the worst that I've ever seen.
Business response:
Dear Pamela, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping and pest control team are already working to review the areas you mentioned and ensure such incidents are not repeated. Smoking is never allowed on the hotel pr... read more
Unprofessional
Business response:
Dear Xyanthene, Providing the best customer service to all our guests has always been our aim. We sincerely apologize for the inconvenience you experienced and understand how frustrating it must have been. This is certainly not the standard we strive for, and we hope to resolve this matter to your satisfaction. Our front desk team is always here to assist you. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.