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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean at all. Shower would not get hot.
Business response:
Dear Brandon, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Fema camp Rooms were fithly. Terrible stay. No hot water for the majortiy of the trip.
Business response:
Dear Darius, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Thank you for making us part of your Fema Camp. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
ROACHES very visible in all units. dirty couches and housekeeping does a half a** job. Noisy all-day and night.
Business response:
Dear Shavise,Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will address this with our housekeeping team and ensure our commitment to clean and pest-free accommodations is upheld. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a... read more
Roaches in the room!! Neighbors very noisey. Staff was good to ask them to keep in down but that was not enough. Lots of trash in the trash room Loads of debris outside, some new some old, including dog feces. Had to wait for check-in due to internet being down (OK in the room during the rest of the stay.)
Business response:
Dear Charles,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including pest concerns, noise disturbances, and cleanliness challenges. These matters do not align with the standards we strive to maintain and will be thoroughly addressed with the team. We are glad the staff assisted promptly and that the internet was functional after check-in. Your concerns are valuable in guiding our improvements.Sincerely,Hotel Management
Horrible I was not able to check in due to misinformation on behalf of the property. I was extremely unsatisfied with the whole experience I will never go back there nor will I refer them to the property.
Business response:
Dear Guest,We apologize for the confusion you experienced during your check-in. We understand how frustrating it can be when expectations aren't met, and we regret the inconvenience this caused. Your feedback is incredibly valuable, and we'll be addressing the issues surrounding communication to ensure future guests have a smoother experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Full of bugs the rooms are not cared for its dirty and smelly
Business response:
Dear Joey,We apologize for the disappointing experience you had during your stay. Guests should always expect a clean, comfortable, and well-maintained environment, and we regret falling short of delivering that for you. Your comments about the room conditions are deeply concerning, and we will thoroughly address this with our housekeeping and maintenance teams to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hos... read more
Be careful, No hot water for the length of our stay (four days). Bed is uneven Fridge is very noisy Two of the four days we had only coffee for breakfast (if you can call it coffee) . Other two days there were muffins too. Weed smell is unbelievable.
Business response:
Dear Hassan,We're sorry that your stay was marked by several inconveniences that impacted your comfort. The challenges you faced with the room, amenities, and overall atmosphere fall far below the experience we strive to provide, and we're addressing these areas with our team to prevent future issues. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.