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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location
Business response:
Dear Gail, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. However, it is good to know that our hotel location was ideal for you, and we would love to host you again whenever you are in the area. Sincerely, Hotel Management
Worst experience, i did not feel safe and the room was dirty and had an awful smell
Business response:
Dear Ruth, thank you for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their visit. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We hope this isolated incident will not deter you from returning to enjoy a great vacation with us next time. Sinc... read more
I booked a room called to let them know I was checking in late when I got there at 1:30am there was no room available although I made a reservation and now have to wait until Monday to get my money back and had to find another place to rest my head at 2am thank god for Hyatt answering their phone because the other Ext Stay didn’t answer their phone either. Lesson - never trust them to hold your room even with a reservation.
Business response:
Dear Shelley, thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are reviewing this incident with our team members to ensure we handle such situations better going forward. Please allow us to regain your trust by staying with us whenever your travels bring you back to this area. Sincerely, Hotel Management
The worse ever u go they tell u that they dont have any rooms or will give u a non clean room...disgusted
Business response:
Dear Dioselyn, we truly appreciate you taking the time to leave your review. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to ensure a flawless stay for all our guests. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Place is trash! Do not stay here Most disgusting hotel I have been too. If you like the smell of rotten crab meat and want bed bugs this is the place for you.
Business response:
Dear Guest, thank you for taking the time to review your stay. We are sorry to hear about your experience. Although we follow the most rigorous industry standards for cleanliness and pest control of our rooms, we are upset this was not your best experience. The room you were occupying will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you will give us another chance to welcome you back soon. Sincerely, Hotel Management
The room was bad. The bed was leaning to the side and had a big dent in the middle, the bathroom tub would keep running after you turn it off, towel racks and doorknobs were missing, you could hear your neighbors and the people upstairs walking, also kids was playing in the parking lot and hitting people cars. Would not stay again.
Business response:
Tammy, we appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We hope you will consider giving us another opportunity to welcome you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.