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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in the staff was rude. The staff who had checked me out was very nice. For the price, I can’t say it was the worst, but the area reeked of weed and mold. Air conditioner was barely working, no sheets for the double sofa bed. I bring my own toiletries but there were barely any available. One night there was a woman screaming profanity at her children at 11pm and caused a scene, while staff just stared. Parking was scarce and the location was not the greatest. Trying to find the hotel took me through some shady a... read more
Business response:
Jennifer, thank you for sharing the specifics of your stay. We sincerely apologize for the difficulties you experienced during your stay and for the issues you had with the temperature control system in your suite. We will surely address this with our maintenance team to resolve the problem quickly. We would also like to mention that, as our accommodations are designed for guests staying multiple nights desiring home-like living, they often bring their own bath amenities such as hairdryers and toiletries, but these items are... read more
This property cancelled onnus at 2:58pm on our check in day (check in time 3pm). They overbooked and it was a nightmare trying to find another place to stay with a family of 6 last minute
Business response:
Matthew, thank you for taking the time to provide your valuable feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up and apologize for the inconvenience. We understand the frustration and appreciate your patience. Please be assured that we will look into this to ensure these instances are not repeated. We hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty and nasty smell
Business response:
Jorge, thank you for staying with us and leaving a review. We work hard to provide a fresh and comfortable environment for our guests; therefore, we apologize for the unpleasant smell you experienced, and we regret the inconvenience caused. Please be assured we will follow up on your concerns to ensure we are well poised to serve you better. We value your feedback and hope you will give us another chance to make a lasting impression. Sincerely, Hotel Management
DO NOT STAY HERE They cancelled my reservation without notice because we didn’t get there between the hours of 3-6 for check in. The room was entirely too small for my 6 person family and they made me pay full price for a smaller room I didn’t even want. After driving for 11 hours they told me they didn’t have my room and put me in a 1 bedroom room with a crap pull out couch and 3 pillows. They wouldn’t give me anymore pillows when I asked so the whole stay we were only allowed to use 3 pillows. 2 days before we checked out ... read more
Business response:
Rachel, thank you for your candid evaluation. We regret not meeting your expectations with the in-room amenities and apologize for the service issues you experienced during your visit. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
When i got the room, there was already a drawer handle that was broken.
Business response:
Thank you for being our guest and for sharing your feedback.We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case.We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.