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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s so nasty bathroom only had one towel no pillows rooms where disgusting nothing like the pictures
Business response:
Dear Courtney, Thank you for being our guest. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Therefore, we are very sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Your feedback is passed to our concerned individuals for improvement. We hope to have the opportunity to regain your trust and welcome you ba... read more
The full kitchen was nice
Business response:
Dear Jay, Thank you for taking the time to review your experience with us. We are glad you enjoyed having a kitchenette in your suite; however, we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Aproximadamente 3 semanas han pasado, y no me quieren regresar el depósito de 100 dólares, solo saben poner excusas, diciéndome que todos los días son feriados, yo necesito mi dinero, ya se cumplirá un mes de mi visita y ellos no me quieren dar mis 100 dólares de depósito, me estan robando.
Business response:
Dear Leevan, Thank you for choosing us. We are sorry for your experience. Please reach out to us at the front desk for further assistance. Allow us to follow up and address your concern to your satisfaction. Hope you will give us another chance to stay with us and return with a better experience.Sincerely,Hotel Management
They shouldn't advertise that they will give you dishes because they didn't have anything for me and the couch in the room was horrible the whole idea of me reading next week so I could cook not have to buy food out
Business response:
Dear Kimberly, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement... read more
Dirty, terrible customer service, smell like a fish, we do the check in at 10:54pm and we have to go to walgreens to buy stuff for cleaning. Wen take a shower and turn on the a/c stuff coming from the vents. Roaches came from the bed so my family and me left the hotel and we have to drive 2 hours to found another hotel they charge us 2 nights and they don’t want to give us the money back we paid $700 dollars in another hotel plus the 2 night they charge us. Im going to call health department
Business response:
Dear Kariny, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider ... read more
There is no breakfast for starters. Security was horrible. The exterior door kept being propped open because the card reader didn’t work. The place is falling apart. Smells funny and the noise all night was unbearable. Staff was rude. Need I say more? Never again.
Business response:
Dear Alena, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.