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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfy I never got to stay in the hotel because the was full book even though I did a reservation weeks before and I still got charge for the Days I did not even stay with my family the lady on the phone was rude
Business response:
Dear Josephine, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
This was the WORST experience I have ever had at a hotel. We arrived after a long day of traveling with two children and they told us that they didn’t have a room available for us even though our booking had been confirmed. They said it was either because someone hadn’t checked out or the room was being renovated. When we asked about booking another room with one bed and a pull out couch instead (we had originally booked two beds) we were told that we would have to cancel through Expedia first (which wasn’t possible at that ... read more
Business response:
Dear Ginny, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
No towels, tv broken, no comforter on the bed. Room dirty, no shower curtain just a horrible experience
Business response:
Dear David, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Manage... read more
Check in: easy Room entry: smelled of sewage Room: 3 pillows, 1 bed sheet, no blanket, no blanket or bedsheet on fold out couch bed, bed lights did not work, cracked paint and holes in bathroom ceiling, otherwise all was well. Breakfast: 1 item of your choice: an in-plastic muffin (2-in. In diameter), or Quaker brand chewy granola bar, coffee available. Ice: out of order Laundry: out of order Staff: had no idea how to support patrons to alleviate some challenges due to the aforementioned shortcomings of this location. Check ... read more
Business response:
Dear Anthony, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
I made the reservation through expedia but when my husband arrived there was no room available for him to stay. I was charged $108.76 because the hotel said he was a no show. He was there, they did not have a room. They refused to refund the amount because they said he was responsible for cancelling the reservation. Maybe the problem was Expedia. You made a reservation for a room that was not available. May have to stop using the site.
Business response:
Dear Maria, thank you for posting a review. We apologize for the inconvenience you had with your husband’s reservation. Please allow us to review the situation so we can see what went wrong. Meanwhile, please feel free to reach out to us if we can assist you further. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Front desk staff, Ebony, extremely rude, loud, disrespectful, will yell over you.
Business response:
Dear Elaine, we want to thank you for your recent stay and for taking the time to post your review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Rude front desk employee. Rooms dirty with smoke odor.
Business response:
Dear Aleida, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, hence your feedback will be shared with the front desk and housekeeping team as it will help us enhance the experience for future guests. We hope to have another opportunity to welcome you back. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.