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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very dissatisfied when I first arrived they overbooked me and didn’t have the room that I had purchased online. Secondly our fridge raider didn’t work for two days so we lost a lot of food. And on top of that I was supposed to receive a refund and still have not received it. I’m very disappointed and I’ve never had this experience before
Business response:
Thank you for the feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your ... read more
After booking for 6 days a month in advance, a long flight, driving a rental car to the Extended Stay America-Atlanta-Norcross, I arrive and am told there is not a room for me but I can get a full refund. Yes, please, but that doesn't help me. 3 hotels later, I finally get a room and I get back home to write this review and see others here in the month of April apparently had the same experience. Not Good!
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Kept giving me keys to occupied rooms
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service; therefore, we are very disappointed that this was not your experience. We are always striving to improve, so we appreciate your feedback. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
WORST CUSTOMER SERVICE EVER. I RESERVED A ROOM AT THIS HOTEL AND I DRIVE FOR SEVEN HOURS TO STAY AT THIS HOTEL AND WHEN I WENT TO CHECK IN I WAS TOLD THAT THEY HAVE NO ROOMS AVAILABLE
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
If I could give this place 0 stars I would. We drove 13 hours to get there and at 2pm the concierge said our room was not ready to come back at 3pm which is checkin time. We came back at 3 and the room was not ready. We didn’t end up getting into the room until almost 6pm!
Business response:
Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. It is our hope that we will have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Otis the front desk guy helped us despite of some issues.
Business response:
Thank you for your honest evaluation. We regret the inconvenience you encountered and appreciate your patience and understanding. However, we are happy you were pleased with the service our front desk associate provided. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
The cleanliness of the room was poor. We went a whole day with toilet tissue. Went to the front desk at 8am to inquire about some and they stated someone went to get some. Came back and 2:30pm and got the same excuse again. They acted like it was no big deal and I was bothering them asking for it. I will never stay here again.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered and be assured we will take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and will make sure we are more consistent in our service delivery. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.