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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom in bad need of remodel. TV did not work. The room i was given was in desperate need of modernization. It was OLD and showed it.
Business response:
Dear Dan, Thank you for sharing your thoughts with us. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused.Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate ... read more
Just not clean. The floor of my room was dirty. Did not feel safe.
Business response:
Dear Rick, Thank you for your feedback. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we apologize for any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the s... read more
All-nighter ruckus!! Arrived late due to driving all day. So tired just wanted to get a good 7 hrs sleep and hit the road in the am. Got settled then the ruckus started. Bunch of drunks next door so loud with no respect for others sleeping. Thought it might wind down but oh no. The noise, partying, in & out of the room with other people showing up went on all night. Maybe only got an hour sleep. Tried to drown out the disaster with the noise of the AC but that kept shutting off and not being on auto. Tried to call the front ... read more
Business response:
Dear Barry, Thank you for your feedback regarding the noise concerns you experienced during your stay with us. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. In the future, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Guest feedback gives us valued insight to improve our accommodations and ... read more
Anytime you have to clean someone else’s seminal fluid that crusted to the toilet in order to sit on the toilet, you know things are top notch. Expected more from an ESA. The cost made it functional. But still… clean the toilets.
Business response:
Dear Justin, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. Please accept our apologies for the inconvenience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
Do not stay here Only stay here if it’s your last resort. Which it was for us. We got there around 9:30 at night and nobody was at the check in desk for almost 30 minutes. When we got to the room it smelled like an ashtray. The bathtub, I wouldn’t even go near. Let’s just say I slept a few hours and got back on the road.
Business response:
Dear Ramona, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Managemen... read more
Room was incredibly dirty. I am not sure who is leaving reviews that believe that this is an acceptable place to stay.
Business response:
Dear Kendall, Thank you for taking the time to share your review. We sincerely apologize for the cleanliness issues you experienced during your visit. Our priority is providing a clean and comfortable environment, and we regret failing to meet your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust with a more satisfactory experience in the future.Sincere... read more
Keep scrolling Don’t stay here It smelled of cigarettes week and some sort of lemon cleaner. The room was just stale and gross. It was to be a non smoking facility but clearly was not. Totally run down and won’t stay there again!
Business response:
Dear Mlilinda, We sincerely apologize for the unpleasant experience you had during your stay. Ensuring a clean and fresh environment for our guests is a top priority, and we regret that we fell short of meeting your expectations. We take cleanliness and guest satisfaction seriously, and your feedback will be shared with our housekeeping team to address the odor issues promptly. Additionally, we will review our non-smoking policy enforcement to prevent similar incidents. We understand your disappointment, and we hope to have ... read more
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,486 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.