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Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed... This hotel was a huge disappointment and no where near the standard we were used to at other Extended Stay locations. I even asked my husband if we could go somewhere else but it had been a long day of driving and he was tired and didn't want to get back in the car. Grungy is the best word to describe it...the security clasp on the door was broken off like it had been kicked in, the air conditioner unit looked like someone took a hammer to it, the TV had a 4 inch wide white stripe at the top of the scree... read more
Business response:
Dear Guest, We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is deeply concerning and does not reflect the standards we strive to uphold. We regret that you encountered issues with the room's condition and cleanliness. Please know that we take your comments seriously and will address them promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope you'll consider giving us another chance to exceed your exp... read more
There literally was a guy with swords ninja style outside the room. Also sevral cars with broken windows. Room was clean but in poor shape. For a 240 dollar room, id expect much better
Business response:
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Horrible Rooms were disgusting and not cleaned and the front desk girl was obviously high and tweeking out when I checked in
Business response:
Dear Morgan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There are a bunch of loud disrespectful nasty people staying there now. They yell and mess with other guests. There is never any parking unless u move to get a spot real fast during the day. All u smell inside and out is weed bc people don't realize the vents recirculate. It's terrible now
Business response:
Dear Nicole, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Since... read more
Unsatisfactory. The check in was magnificent, the room was alright. I had issue with the mattress, it smelled like human feces, I could not sleep there. There was no hot water in the room/building. After driving 900 miles, from Oklahoma to VA, I needed a place to spend the night comfortably, I did not receive it. I left the hotel after 4 hours. Although the very nice elderly lady at he desk meant well by providing me with a handicap room, the room was unsatisfactory.
Business response:
Dear George, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Once again another crappy night. I knew i should have left. But did not. I got woke up to the bathroom ceiling pouring water at 4am. Finally got moved to another room around 5am only got a 10$ discount for tonight for that even tho when i got moved to the new room the 2nd bed was filthy and the girl working the desk as a fill in Miranda was adamant to put me in one of her rooms 2 floors up and assured me it was really clean. However it was NOT. The 2nd bed was completely dirty all pillowcases on both beds had makeup boogers ... read more
Business response:
Dear Nicole, We are sincerely sorry for the multiple issues you faced during your recent stay. Your experience is unacceptable and falls short of our standards. We appreciate you bringing these matters to our attention, and we will be addressing them to prevent similar occurrences in the future. Your loyalty is valued, and we deeply regret the inconvenience you've endured. Please allow us the opportunity to make things right. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
Worse possible cooperate hotel stay in my 40yrs Disgusting environment. Understaffed. Unclean. I checked in at 11pm I had to change rooms 3 times for cleanliness reason or inoperable amenities. Finally one hour after third move in and out I took a room with a non operating appliance because I did not needed it and I was just so tired. Floor filthy, dirty towels to point on yellow and still wet , not dry . I slept full on top bedding , fully clothed with in mind to just get a little rest and run for my life. There were people... read more
Business response:
Dear Cameron, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 3.5 star rating with 2,486 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.