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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and easy access.
Business response:
Dear Stephan, Thank you for your feedback! We're glad you enjoyed the tranquility and convenience during your stay at Extended Stay America. We hope to welcome you back soon for another pleasant visit.Sincerely,Hotel Management
Exactly place to stay safe and quiet and will stay again
The staff were very professional and always willing to help.
Business response:
Dear Consuela, Thank you for choosing t Extended Stay America. We are delighted to hear that our staff's professionalism and willingness to help make a positive impression on your stay. Your satisfaction means a lot to us. We look forward to welcoming you back in the future.Sincerely,Hotel Managemen
Clean, safe place The room was clean and comfortable. They do need ventilation in the bathroom as some of the fixtures have rust due to the amount of steam that holds in there when you shower. Friendly staff, would likely stay here again.
Had to Switch Rooms The front desk staff was friendly, knowledgeable, accommodating, and cordial. She should get a raise. The room we had first smelled terribly like cooking grease. We tolerated it the first night because we arrived late, but it hit you in the face everytime you re-entered the room. We requested a change and were switched to a different room that still had a faint odor, but was much better.
Business response:
Dear Michelle, Thank you for your feedback. We are pleased that our front desk staff provided friendly and accommodating service; we will certainly recognize her efforts. However, we apologize for the unpleasant experience. We will ensure we uphold our standard of providing our guests with a clean and fresh environment in the future. Your comments will help us improve, and we hope to offer you an even better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,131 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.