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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was clean ,quiet and safe . Only thing i didn’t like was there was no Dishes or pots.
Business response:
Dear Ruth, We appreciate your review. Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to o... read more
Very good staff
1st time at Extended Stay. Had great potential loved the room layout and amenities (employees were VERY friendly) but... 1. Fleas on the bed (was bit several times) 2. Cleaning lady didn't clean the shower 3. Floor was dirty 4. Wokeup 2am with garbage pickup outside 5. Had to walk thru smoking areas to get into bldg (felt unsafe) 6. Mattress was cheap 7. Upon walking into the room I was overtaken by the smell of bleach. I opened the window and left. When i returned late in the evening the smell wasn't as overwhelming enough ... read more
Business response:
Dear Diana, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. Considering our positive highlights, we hope t... read more
I was surprised by the upcharge for pets as not included on Expedia booking. Also had to request plates, cups and coffee maker from front desk as opposed to being available in room. Front desk in morning was super friendly but breakfast was granolas bars and instant oatmeal.
Business response:
Dear Dana, Thank you for choosing us. We are sorry for the inconvenience you had upon arrival. Our pet fees are published in the print media and mentioned upon check-in. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Further, we are sorry for not meeting our breakfast choices, and your r... read more
My room was super clean, bed was very comfy and it was quite ! Location was great not to far from Charlotte and only 8 minute drive from shops and restaurants plus many little fast foods / buffets near by. I really loved that the room had a full kitchen with a full fridge plus how clean the bathroom and room was. Will definitely be staying here again.
Business response:
Dear Solange, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, makes Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management
Safe and quiet at night for the most part. No complaints at all
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,095 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.