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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Stay At this Hotel Honestly, it's a very pleasing hotel! The service in there is really good and workers are very respectful and nice! Now I will say the price of the hotel was a little pricey for its conditions and what it provides (free breakfast). Of course when you choose one with free breakfast you expect a lot but this one does provide a couple little treats for you to munch on and it's completely understandable due to the size of its lobby. Good coffee! Rooms are clean and it feels like a very comfortable spot to s... read more
Business response:
Dear Arsue, Thank you for sharing your experience with us. We're delighted to hear about your positive experience at our hotel! Our dedicated team is committed to providing excellent service and ensuring your comfortable stay. While we understand your expectations regarding breakfast, we appreciate your understanding of our limitations. Your feedback is valuable, and we're glad you enjoyed the clean rooms and comfortable beds. We look forward to welcoming you again on your future visits. Sincerely,Hotel Management
This was an overnight stay; although the hotel advertises non-smoking and available breakfast, the room smelled of cigarettes and breakfast was granola bars. It is close to a major highway and the noise level was a bit high; I kept the fan on to mask the noise.
Business response:
Dear Joseph, Thank you for reviewing our hotel. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice... read more
Nice place for price
Business response:
Dear Jayme, We're delighted that you enjoyed your stay at Extended Stay America. We strive to provide great value and a comfortable experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management
Mr.Weaks was the best nice funny always ready for a good laugh and the room was amazing he checked on us making sure we was good his last name is weaks but there’s nothing weak about his customer service he crack little jokes that had me weak lol thank you for everything will return Mrs.Dukes
Comfortable, clean and felt safe. Friendly staff and close to many places.
Business response:
Dear Lisa, We are thrilled to read that you had a wonderful experience with us. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Your positive feedback is greatly appreciated, and it motivates us to continue providing our guests with the best possible service. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management
Service from the staff was very good. My only issue was the smell of weed on my floor.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,093 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.