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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the website stated check in is 18 , i also called the property to confirm that, and i was also told that it was 18 . i traveled from WA state to this hotel here in NC just to be told i’m not allowed to check in because the policy is 21 . why was that not anywhere in the description? and why was i not informed over the phone? disappointed honestly,dishonest advertising
Business response:
Dear Stan, Thank you for sharing your experience. We sincerely apologize for the confusion regarding our check-in policy. We understand how frustrating it must have been to encounter this issue after your long journey. It’s clear there was a discrepancy between the information you received and our actual policy, and we regret that this wasn’t communicated more clearly. Your feedback is important to us, and we will take steps to ensure that our check-in age requirement is clearly stated on our website for future reference. Si... read more
I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get "really cold" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What's interesting is that it wasn't even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I... read more
Business response:
Dear Kimberly, Thank you for sharing your experience. It’s clear that several aspects of your stay did not meet expectations, and I apologize for any discomfort caused. The humidity issue and the condition of the chair are certainly concerning, and we will address these matters. While the room is designed with a kitchenette, we provide cooking items upon request to ensure flexibility for guests. I also regret that the bed and linens did not offer the comfort you deserved. Your feedback will help us make the necessary improve... read more
Limited breakfast. Constant smell of marijuana.
Business response:
Dear David, We sincerely apologize for the inconvenience you experienced during your stay. Your concerns about the limited breakfast options are duly noted, and we assure you that your feedback will help us improve our services. We will certainly consider expanding our breakfast offerings. Additionally, we aim to provide a clean and fresh environment and are taking steps to uphold our high standards. Thank you for your feedback, and we hope to give you a better experience in the future.Sincerely,Hotel Management
This is not comfortable
Business response:
Dear Laxmi, We are sorry your stay didn't meet your expectations. Guest comfort is our priority; we appreciate your feedback as it helps us improve. If there are specific aspects you found uncomfortable, we'd love to hear more so we can address them promptly. We aim to ensure every guest has a pleasant experience, and we hope for the opportunity to make it right for you in the future.Sincerely,Hotel Management
Room had bugs it had a odor there was nobody at front desk for 90 percent of stay
Business response:
Dear Xavier, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.