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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe and blocked off entrance I never got to check in. I did not stay there. The front entrance of the hotel was completely blocked off by caution tape and when I went around to the rear entrance, there was a note on the door with a phone number. I called and got no answer. It was dark and very scary and there was a guy hanging around outside there and I did not feel safe, so I did not stay.
Business response:
Dear Patty, We are sorry we could not give you a better impression of our hotel when you arrived. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to give you a better impression on yournextvisit.Sincerely,Hotel Management
bad service, dirty, bad smell
Business response:
Dear Yi, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Maintenance failure The hotel it self is nice and rooms meet expectations. We arrived for checking around 4pm and there was nobody at the desk. We had to call a 500 number from the lobby, no answer and there another number on a note to call, which I did, no answer. We left and came back several hours later and were able to check in. Once checked in, we were told elevator was not working, so we had to go up and down 4 flights of stairs every time. In the morning, barely lukewarm water for a shower, came out shivering. Then lo... read more
Business response:
Dear Philip, Thank you for choosing to stay with us. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. We have shared your review appropriately so we can look into this further. We apologize for the inconvenience and look forward to your return. Sincerely,Hotel Management
scensor malo, no es desayuno solo cafe y barritas de fibra si llegas tarde esperas mucho
Business response:
Dear Ali, Thank you for the feedback. We apologize for your disappointment with our breakfast and the difficulties you faced with the elevator. We have shared your feedback with the concerned departments as we continually strive to improve our guest experience. We hope you will consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
This was the worst dirtiest hotel I have ever been in. If it wasn’t that we just traveled 1000 miles and was exhausted, we would’ve changed our hotel reservations instead I had my husband go run to the Walmart and buy a canna Lysol to spray the floors in beds. The clientele you are having an establishment is disgusting. There is a pitbull running up and down the hallway on the third floor. What the hell is this owner thinking
Eh…….. The price is what hooked us to stay. There was a 10% off. We booked easy. Once we got into the hotel the alarm went off. Front desk gentleman asked kind of rudely what I needed. So said I’m checking in…….. The.whole.time.i.was.checking.in…. The alarm was on. Never turned it off. Or even attempted to. Elevator was broken. No big deal. Stuff happens. We get to our room….. key didn’t work. Even though it was programmed 2 times. It was able to get into the hotel side door but not our room. Our room was clean but it smelle... read more
My review and experience is horrible! Made a reservation arrived at property to be told there’s no reservation or availability and credit card was charged!! Poor experience trying to get resolution of being charged for non existent reservation.
UNSANITARY - WILL NEVER STAY AT THIS CHAIN. I am not an unrealistic person nor am I high maintenance at all. I'm not going to expect 5 star accommodations from a 2 star establishment. I've started in motels, hotels and resorts. I know what is standard and what is considered "perks/extras". This was my first experience with this hotel chain. I paid $170 for the one night stay. That being said, do NOT be fooled by the pictures posted of the rooms. The hotel was beyond filthy, it was unsanitary. The hallway carpets were stained... read more
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.