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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I can give no stars I would awful awful awful all I got to say was they never came and changed the linen
Business response:
Dear Rasheeda, Thank you for the kind comments regarding our time together. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay, but we regret if this did not happen in your case; allow us to check with the team and ensure this is not repeated. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Loud music until 2:00 am fighting and arguing in the next room and above terrible place to stay!
Business response:
Dear Anthony J, Thank you for choosing us for your recent visit. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring y... read more
Freddy Crowded and overbooked? Supposedly only “no rent” rooms were available. I could hear every single word spoken and just about whispered through the walls . The hotel was very loud throughout the night both inside and out. None of the amenities were actually there in the room, they had to be borrowed from the front desk making my very late arrival and early cup of coffee a little of a hassle.
Business response:
Dear Guest, Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to address your concerns. We value your insights and hope for an opportunity to serve you better in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management
Really bad customer service, the front desk service is terrible and treat us bad
Business response:
Dear Martha, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again.Sincerely,Hotel Management
Take your own chances. The hotel was close to where I was going so in that respect it was convenient. The hallways smelled bad, carpet was dirty in the hallways and the elevator was broken. The room appeared clean but there was hair in one of the beds and the pillowcases had holes in them. The only bright spot of the visit was the woman at the front desk. She was courteous and apologetic for the conditions.
Business response:
Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.