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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell in this place was absolutely horrendous. I had to go buy candles and air freshener just to be able to breathe in the room. The AC half worked. The bed was flimsy and kept rocking with the slightest movement. I’ve been to several extended stays and NONE of them have been remotely close to being this bad. I couldn’t get ahold of a manager on property so I’m disputing the charge with my bank. I ended up sleeping in my car
Business response:
Lekendre, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
disgusting I am hoping for a refund. After checking in, I cancelled the reservation. I did not receive the room that was requested. No elevator, no deluxe suite with sofa, no lounge with TV viewing. ordered non smoking room, it was a smoking room. The room was filthy.
Business response:
Michael, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconsider a future st... read more
Go elsewhere This place is definitely not worth the money. If I had a chance I would request a refund. First room was filthy, stains on carpet, and walls. Latch to window was broken, microwave rusted out. The lobby was dirty and looked to have not been vacuumed in months. 2nd room about same but a little better due to no carpet. The fire alarm went off and on for about an hour around midnight and the lady at the front stated she could not assure us if things were safe or if we needed to evacuate. All around horrible experien... read more
Business response:
Katrina, thank you for being our guest. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up with our maintenance and housekeeping teams regarding these matters and take appropriate action to ensure a better experience for every guest entering our doors. We are particularly concerned about the fire alarm going o... read more
Carpet was dirty in the entire building. Closet had no door, the hotel has no amenities, no pool , no computer area. If you are just looking to catch a good night's rest this hotel will work. However if you go to a store don't matter how many showers you take you will walk out smelling horrible. Look good on outside dirty filthy carpet on inside. Low budget. Not worth $135 it's a 2 star hotel should only cost $37
Business response:
Windy, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We booked the room with a queen and a pull out, that room had bed bugs and bugs in the bathroom. The paint in the shower was also peeling off. We got switched to a smaller room with only the queen bed. That room had a white stain on the floor with rips in the carpet. The kitchen floor was sticky and the kitchen was missing a coffee pot. The bathroom had not been cleaned but was restocked. I had wiped every surface down in the second room and had gone through about 6 wet wipes by the time I was done. We also had problems with... read more
Business response:
Katherine, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Worse hotel Got in my room and there was a black Nike sock beside the bed, the toilet barely flushed, and my shoes stuck to the floor in the kitchen so it clearly wasn’t thoroughly cleaned, loud people were in the hallway and woke me up out of my sleep @2:16 in the morning and it was hard for me to get back to sleep.I’ll never stay here again. I also requested a late check out because I couldn’t sleep. She said well check out time is at 11, but I’ll let you stay til 11:30 which didn’t make much of a different. Never again wi... read more
Business response:
On behalf of our team, please accept our apology for not living up to your expectations during your time with us. Your concern regarding the cleanliness of your room has been shared with our housekeeping team. We are sorry for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. When made aware of these situations, our front desk staff is trained to have appropriate conv... read more
4/9/22 overnight stay As soon as I walked in the place I smelled marijuana from the time I checked in and until I left. The occupants next door was smoking in the hallway. The facility was supposed to be smoke free. The room AC did not work and the room got very hot and add in the smell of marijuana smoke lead to the worst hotel experience I’ve ever had.
Business response:
Christopher, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management
Non smoking but smelled so bad we couldn’t sleep in the room
Business response:
Samar, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The bathroom was disgusting blood , hair , and dirt in the bathtub and it smelled like someone took a cigarette break in the room
Business response:
Diamond, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.