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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was not as pictures. There was mold on the shower curtain and the carpeting had multiple stains.
Business response:
Dear Shannon, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
Was not what I expected and the staff was rarely uncorporative I would say and it was scared to go to my car every time I walked out the hotel room so yeah I was there two hours maybe and left
Business response:
Dear Shannon, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could resolve everything to your satisfaction while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression ... read more
Bathroom was dirty roaches hair on towels and kitchen was dirty
Business response:
Dear christina, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and... read more
My confirmed reservation wasn't honored, by Stay America on Stoneridge, my room was sold out.
Business response:
Dear Charles, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Manage... read more
Terrible Rooms smell really bad. Like stained urine. Was pee stains in bed. Sheets had stains couch in room looked terrible. I want my money back seriously
Business response:
Dear Queen, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
Old facilities. Needs to be refurbished. Not comfortable and not very clean
Business response:
Angela, thank you for taking the time to give us feedback. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will shar... read more
The smell in this place was absolutely horrendous. I had to go buy candles and air freshener just to be able to breathe in the room. The AC half worked. The bed was flimsy and kept rocking with the slightest movement. I’ve been to several extended stays and NONE of them have been remotely close to being this bad. I couldn’t get ahold of a manager on property so I’m disputing the charge with my bank. I ended up sleeping in my car
Business response:
Lekendre, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
disgusting I am hoping for a refund. After checking in, I cancelled the reservation. I did not receive the room that was requested. No elevator, no deluxe suite with sofa, no lounge with TV viewing. ordered non smoking room, it was a smoking room. The room was filthy.
Business response:
Michael, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconsider a future st... read more
Go elsewhere This place is definitely not worth the money. If I had a chance I would request a refund. First room was filthy, stains on carpet, and walls. Latch to window was broken, microwave rusted out. The lobby was dirty and looked to have not been vacuumed in months. 2nd room about same but a little better due to no carpet. The fire alarm went off and on for about an hour around midnight and the lady at the front stated she could not assure us if things were safe or if we needed to evacuate. All around horrible experien... read more
Business response:
Katrina, thank you for being our guest. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up with our maintenance and housekeeping teams regarding these matters and take appropriate action to ensure a better experience for every guest entering our doors. We are particularly concerned about the fire alarm going o... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.