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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke-infested terrible service First off, they sent us to a room with the door open, underwear on the floor, lights on, and food out. We had to ask for another room and no apology was given. You can’t even breathe in the hallways from the strong smell of cigarette and weed smoke. Someone was literally smoking a cigarette in the hall once when we came out. The fire alarm was removed from our room. We paid for two nights and ended up just driving home early to not stay the second night. What’s worse was the service. I paid on... read more
Business response:
Thank you for taking the time to show us your concerns through your detailed feedback. We appreciate you bringing these matters to our attention and are grateful for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
The location is convenient. Office staff were helpful. However, the cleanliness and upkeep of the property were lacking to say the least. I was also uncomfortable with the number of guests loitering around. I stayed for one week, but as soon as possible, left the location and went to another hotel nearby.
Business response:
Lisa, thank you for posting a review of your recent stay. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. On a positive note, we are glad to know you were pleased with our convenient location and liked our courteous associates. Thank you again for your feedback, and we hope you will consider a return visit so that we ... read more
I like that this hotel was affordable, close to downtown Columbia and the airport, and that the staff was pleasant and welcoming. However the actual hotel room wasn't in good condition. The toilet was running during my entire stay. The room smelled faintly of cigarettes, and the refrigerator was leaking. The stove looked very old and rusty, too hazardous to attempt to cook a meal with. The bedside lamp also didn't work. Overall, I wouldn't choose this hotel again.
Business response:
Magana, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay with us. We can understand your frustration and truly appreciate your patience. We have shared your concerns with our housekeeping and engineering team to make sure no future guest encounters the same. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The hotel was filthy and reeked of mold and smoke. The room was not clean. The pull out sofa was broken and the couch was broken. There were no towels, soap, or cups in the room. There was a TV with no remote and there were no controls on the TV itself so it was unusable. The window would not shut completely and the curtains were partially torn so they could not be closed to keep the street light out of the room.
Business response:
Jason, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Never Again toilet paper roll was put on the sink because it was missing the toilet paper roller & they couldn't find a replacement anywhere; they got toilet paper until the next day for guests; sketchy, furniture damaged or worn down, cigarette burns on the sink, nothing in the kitchen drawers, no microwave in the room, I have stayed at other extended stays which were great, but this one is horrible & the worst I have stayed at; breakfast was granola bar & oranges
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Wouldn't stay there even if you paid me This experience was a nightmare. After 10 hours of driving we arrived to find an unstaffed lobby. After waiting more than 20 minutes the clerk arrived and told us the hotel was unable to honor our pre-paid reservation "because of staffing" problems. The clerk called a nearby sister property to confirm they had a room for us so we drove there only to be told by that clerk that the first clerk "must be new" and that she couldn't access or honor our reservation unless we got it transferre... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you at our property. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Filthy place. Did not stay. Stuck to the floor in my room. Disgusting place.
Business response:
Jean, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.