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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that this hotel was affordable, close to downtown Columbia and the airport, and that the staff was pleasant and welcoming. However the actual hotel room wasn't in good condition. The toilet was running during my entire stay. The room smelled faintly of cigarettes, and the refrigerator was leaking. The stove looked very old and rusty, too hazardous to attempt to cook a meal with. The bedside lamp also didn't work. Overall, I wouldn't choose this hotel again.
Business response:
Magana, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay with us. We can understand your frustration and truly appreciate your patience. We have shared your concerns with our housekeeping and engineering team to make sure no future guest encounters the same. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The hotel was filthy and reeked of mold and smoke. The room was not clean. The pull out sofa was broken and the couch was broken. There were no towels, soap, or cups in the room. There was a TV with no remote and there were no controls on the TV itself so it was unusable. The window would not shut completely and the curtains were partially torn so they could not be closed to keep the street light out of the room.
Business response:
Jason, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Never Again toilet paper roll was put on the sink because it was missing the toilet paper roller & they couldn't find a replacement anywhere; they got toilet paper until the next day for guests; sketchy, furniture damaged or worn down, cigarette burns on the sink, nothing in the kitchen drawers, no microwave in the room, I have stayed at other extended stays which were great, but this one is horrible & the worst I have stayed at; breakfast was granola bar & oranges
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Wouldn't stay there even if you paid me This experience was a nightmare. After 10 hours of driving we arrived to find an unstaffed lobby. After waiting more than 20 minutes the clerk arrived and told us the hotel was unable to honor our pre-paid reservation "because of staffing" problems. The clerk called a nearby sister property to confirm they had a room for us so we drove there only to be told by that clerk that the first clerk "must be new" and that she couldn't access or honor our reservation unless we got it transferre... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you at our property. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Filthy place. Did not stay. Stuck to the floor in my room. Disgusting place.
Business response:
Jean, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Honestly, just very very filthy I’ve never seen a hotel this dirty. They must not have any cleaning staff. Do NOT stay here. I don’t typically make negative reviews. But I’m being honest. The parking lot, lobby, halls, and room was filthy and unfit for anyone! Hair on sheets, blood droplets on carpet/wall, dead roaches everywhere. SEE PICS.
Business response:
Jasmine, thank you for staying with us and for your candid review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Chose this one because it was close to Segra Park. There were reaches, leaky faucets and no A/C.
Business response:
Thank you for taking the time to share your comments. We apologize for the disappointing stay you had and regret the maintenance issues you experienced in your room. We value your feedback and will share your concerns with the engineering team to rectify the problem immediately. Also, our pest control provider has serviced our hotel, but we are sorry for the insects you found. We are working to ensure such issues do not happen in the future. Sincerely, Hotel Management
Run down and dirty The building is very outdated and needs repairs. The arm rails on the stairs were actually coming out of the walls and falling off. Not hanicap friendly since there are only stairs in the building and don’t have proper arm rails. The comforter had stains on it. The shower tub was discolored. There was something clearly visible clogging the shower drain. There was a large gap between the bottom of the door and the floor big enough to where I could fit all my fingers underneath the door into the hallway so I... read more
Business response:
Rhett, we appreciate you being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.