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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible El peor hotel que e visitado en mi vida, los escogimos por que era noche solo para descalzar del viaje largo, pero nooo que va
Business response:
Carol, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The customer service was horrible. They will not accommodate no matter what. It’s ridiculous!
Business response:
Cindy, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The receptionist gave us a room and someone was on there so embarrassing
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the service issue you encountered which led to a disappointing stay. We have shared your feedback with the front desk team so that no future guests encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I’ve stayed st several Extended Stays in SC and in TX. This one was disappointing. There is no elevator. My health is not optimal and I had plenty of Christmas luggage with me, so that was a challenge. That also means no luggage carts to and from your vehicle. One small thing, yet still surprising, there was no plug for the bathtub. I looked for a button to push or lever to move. I looked in the bathroom cabinet thinking maybe someone had moved it. I never found a way to plug the drain in the bathtub.
Business response:
Thank you for being our guest. We apologize for falling short of your expectations for a perfect stay. Your feedback concerning the issue with the bathtub is shared with the concerned for review and action. Please consider giving us another chance to showcase you our improved side on a future date. Sincerely, Hotel Management
All I can say about this property is roaches roaches roaches.
Business response:
Thank you for leaving a review. We are deeply sorry for the cleanliness issue you encountered during your stay. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the roaches in your room. Rest assured, we are working with our pest control provider to ensure procedures are being followed so that no future guests encounter this issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Man... read more
The exterior door were broken. Safety concerns. Bathroom was don’t clean. Someone was playing loud music during late night.
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the door is discussed with our maintenance team to review and action. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sinc... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not so good. No Toilet paper or clean x Black mold around bathtub.
Business response:
James, thank you for reviewing your stay. We apologize for the cleanliness and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know toiletries are available at the front desk as per the brand standard and are always complimentary. We’re sorry if this was not explained to you at the time of your arrival. We hope to have... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.