This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled musty but fur rhe mist part was clean. The bed was rock hard and very uncomfortable!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the uncommon smell you encountered in your room and the issues you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Sticky, dirty and gross I can't say enough. And not in a good way. I excused the musty smell when I walkd in the lobby. I'm hoping the rooms are ok. The person working the front desk is friendly but sent us down the wrong hallway to our room. Maybe she is new. Not a big deal. We get in our room. It's cool on a hot day. Great! The carpets are moist. Gross... Maybe they just scrubbed the carpets? Im trying to give them the benefit of the doubt. There is dust on everything. Not just a little dust. Dust that has been there for a... read more
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unclean Got the job done, but there was hair in the shower and hair in the bed when I got there. Towels had many stains and again other people’s hair on them.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
We didn't get a chance to stay there, they gave our accessable room away to someone else
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room needs a good cleaning. Tub was slimy. Atc12:15 a.m. our door was opened with the card, itcwasxassigned to someone else, woken from a sound sleep
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had in the night. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also discussed your concerns with our front desk team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the... read more
After making my reservation in advance, and paying on the orbitz site, I arrived to the hotel I scheduled only to find out that my room had been canceled due to overbooking by Orbitz. My reservation was not honored, Orbitz supposedly still has my money so I have not been refunded, and I had to scramble to find another place that's dog friendly with availability. This led to me having to pay $178 for a night at the Red Roof Inn, not including the money that I lost from Orbitz. Epic fail, Orbitz. Will never use you again, not ... read more
Business response:
We are sorry for the inconvenience caused due to our third party agent and regret you were unable to stay with us this time. We hope you will visit our hotel whenever you are in this area. Sincerely, Hotel Management
Not a good first time experience We check in late, there was one person working with many people waiting. She was friendly and was trying her best with a broken printer to work with. My room was very smelly and dirty. The sheets had some blood stains on them. I returned to the front desk to ask for new sheets because I knew she said there was no other rooms available and it was late I just changed the sheets myself. I sprayed Lysol and it didn’t help the smell that keep me up through the night. I went to use the bathroom and... read more
Business response:
Thank you for your review. Although you were pleased with the service provided by Chelsea, We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that your feedback regarding the oversight is shared with our housekeeping team to make sure such incidents can be prevented from occurring again. We have also asked the appropriate team to fix the toilet immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Managem... read more
The room was not clean and the bathtub was filthy.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.