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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is good. Rooms smell tobacco. Bathroom not flushed. Pillows with hair on them. DO NOT stay here.
Business response:
Mike, thank you for being our guest. Although you liked our ideal location, we are sorry for the issues you had in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
There were people sleeping in the lobby on the floor and on two chairs. I can not believe the staff would allow that to happen!
Business response:
Christopher, thank you for your feedback regarding your stay with us. Good or bad, we welcome all comments as they are very important to know where we can improve. We apologize for the inconvenience you had at our property. We have discussed your comments with our team to review our current procedures to see where we failed and make corrections accordingly to assure it does not happen again. We hope you will give us another chance to redeem ourselves and return for another stay. Sincerely, Hotel Management
The bed was hard, vending was outrageous, no ice machine and the breakfast was granola bars and coffee
Business response:
Thank you for being our guest and for your review. We are sorry for your disappointment with our amenities. Kindly note we have ice trays for your convenience, so we do not have ice machines. We will also share your valuable comments regarding our grab-and-go breakfast and the bed with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I really didn’t like anything regarding the hotel. Staff is not nice and no proper maintenance of the hotel and more over it is not worth of price. I towels are not clean.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled musty but fur rhe mist part was clean. The bed was rock hard and very uncomfortable!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the uncommon smell you encountered in your room and the issues you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Sticky, dirty and gross I can't say enough. And not in a good way. I excused the musty smell when I walkd in the lobby. I'm hoping the rooms are ok. The person working the front desk is friendly but sent us down the wrong hallway to our room. Maybe she is new. Not a big deal. We get in our room. It's cool on a hot day. Great! The carpets are moist. Gross... Maybe they just scrubbed the carpets? Im trying to give them the benefit of the doubt. There is dust on everything. Not just a little dust. Dust that has been there for a... read more
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unclean Got the job done, but there was hair in the shower and hair in the bed when I got there. Towels had many stains and again other people’s hair on them.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.