Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, Thank you for your feedback and for staying with us at Extended Stay America! We're thrilled to hear that you found our staff to be very friendly—providing warm and welcoming service is something we take great pride in. Our team works hard to ensure every guest feels comfortable and appreciated throughout their stay. Your kind words mean a lot and will be shared with the entire staff. We look forward to welcoming you again and making your next visit just as pleasant.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience caused by the breakfast setup. We understand that a more convenient location would enhance your experience, and we will certainly look into improving this. Your comments are valuable to us as we continue to work on making our guests' stays more comfortable. We hope to have the opportunity to welcome you back and provide a more enjoyable experience during your next visit. Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the noise disturbance you experienced during your stay. We understand how important a quiet and peaceful environment is for our guests, and we will review this issue to ensure that we take appropriate measures to minimize noise in the future. We appreciate your understanding and hope to welcome you back soon for a more restful and comfortable experience. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're thrilled to hear you found your stay very clean, neat, and quiet. Providing a peaceful and well-maintained environment is something we take pride in, and it’s great to know we delivered that during your visit. Your kind words are truly appreciated and will be shared with our team. We hope to have the opportunity to welcome you back soon for another pleasant and relaxing experience at Extended Stay America. Sincerely,Hotel Management