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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is extremely ghetto. I felt so unsafe. So many drunk persons. Hotel is filled with smoke scent.
Business response:
Hi Cavella, I am sorry to read that you did not enjoy your stay. I hope that you give us another chance in the future. Thanks again.
Business response:
Hi Ayanna, I am sorry to hear that you did not enjoy your stay. I hope that you give us another chance in the future.Thanks again.
Dust everywhere and bad smell
Business response:
Dear Ylsi, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will consider ... read more
Very disappointed with hotel. Totally misrepresented on Expedia app. The hotel air stunk. The rooms were dirty. The fridge was disgustingly dirty. There was hair on the shower floor. The beds never got made by housekeeping… I wonder why they have them, considering the place was extremely dirty. We asked for a blow dryer and never got one…need I go on? We usually stay at another chain but decided to give them a shot…big mistake. Never again! Absolutely not worth the money.
Business response:
Dear Luigi, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we wil... read more
Standing Stay in Hell I stay in this facility for six long days they didn't even clean or change my towels once people in the front desk are pretty rude they are very arrogant they act like they doing you a favor when you ask they for something or for information.the refrigerator in my room was making funny noises like an old truck .I went to the front desk requested another room I explained the situation with the refrigerator I was told to disconnected the refrigerator. Toilet seat was loose they sended maintenance guy to f... read more
Business response:
Dear Alfredo, first of all, we apologize for the behavior of our staff and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret your dissatisfaction with the room cleaning. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen ex... read more
Skip this place Kitchenette was totally empty, no plates or utensils, the fridge was so dirty I didn’t even want to put my bottle of water in it. Couldn’t raise the volume of tv loud enough to even hear it or get cc. The grab and go breakfast was a joke. A single table held some pre-packaged “Honey Buns” and a few granola bars, one urn each of hot water and coffee, some powdered milk and a few packs of oatmeal/grits. I really should’ve paid more attention of the reviews.
Business response:
Dear Guest, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Also, we will discuss your feedback about the kitchenette and cleanliness of your room with the concerned team and ensure that this is not repeated. Thank you for your feedback, and please consider stayin... read more
Room was disgusting!!! Fridge had mildew and brown stains up and down the door. The stove range was nasty as hell. Stains all over it. Hair on the floor by the bed. The bathroom wasn’t cleaned stains on the counter and in the tub. I checked in and checked out all under 11 mins. Complete filth. The staff was sleeping and rude as hell guess she was mad she had to wake the hell up from the back office to tend to my complaints. Will NEVER stay or recommend this hotel. EVER!
Business response:
Dear Maryam, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
The rooms have miniature kitchens which workout if you are traveling for entire weekends like I was.
Business response:
Samantha, On behalf of myself and the staff, we apologize for not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.