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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Real or CG? This is another issue of property pictures are either touched up or computer graphics. Age of furniture big difference from photos...In fact, the entire property is different from what actually is. No photo because we came late night (1100P) to check in. You can tell Receptionist behind plastic wall was tired and not in a good mood to check us in. Hallway smelled... Room was sooooo old. You could see the separation of the bathroom sink from the counter top. All furniture dated or what you find at Goodwill/Salvati... read more
Business response:
Jeffrey, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the service issues you outlined. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We will also share your notes with the appropriate individuals regarding the concerns you had with the room as we plan for future modernization for our hotel. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more
Room was really filthy , carpet was full of stain, sheets torn. Bathroom was dirty and had some hairs on floor and bathtub
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Pick one of other hotels in the area Picked the hotel because it was close to Newark airport. The taxi driver had to circle several times to find it because the lobby entrance is so dark it looks closed. The woman behind the counter during checkout did the best she could, but the hotel was just too bad. Funky sewer smell from the drains, stains on the ceiling, hand print on the headboard, a damaged faceplate for the electrical outlet that gave access to the outlet itself, dingy hallway. No "do not disturb" sign came in the r... read more
charged 2 double room gave me single room. Booked 2 double bed room and they run out room accidentally We are party of 3 family and asked me to stay with 1 bed room. There was no coffee maker and dishes and silvers, no nothing but a stove an fridge They told me anything about needed to ask them even condotel room. Except a part time worker. no manager or customer support available, Found out this place is full of resident stay to keep room busy. If it is not for public, pls say so. and I would like to get refund the differen... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Terrible check in that took atleast 30 minutes. A bed with only a sheet on it, no blanket. If you're staying overnight for Newark Airport, spend a little more and stay somewhere halfway decent.
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.