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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible. We had to change rooms 3 times in less then 24hours and finally just checked out once a domestic dispute broke out. This place is dirty, extremely unkept and not safe. If you dont have to stay here dont!!!
Business response:
Dear Denine, We deeply regret the experience you had, including multiple room changes, cleanliness issues, and the disruption caused by the unfortunate incident on property. This is far from the safe and welcoming environment we strive to provide. Your feedback has been escalated to our management and security teams for immediate review and corrective action. We understand your disappointment and truly apologize for the inconvenience caused. We look forward to welcoming you back soon. Sincerely, Hotel Management
We couldn’t shower because the tub was clogged with a black substance and roaches . Roaches were crawling though out the room. The maid opened the door while we were making some attempt to rest way before check out time. The front desk said we could walk down to another room to shower.. we were already exhausted and I was sick so we just tried to tough it out since they said they had no other available rooms. They said I would receive 30% off and no parking fee .. I didn’t receive it. And 30% just didn’t seem to be enough fo... read more
Business response:
Dear kim, We sincerely apologize for the unacceptable condition of your room, including the clogged tub, pest issues, and lack of proper service. We’re also deeply sorry for the intrusion by housekeeping and the distress caused during a time when you were unwell and exhausted. Your comfort and trust matter to us, and we regret falling short. We truly value your feedback and hope to welcome you back for a greatly improved stay. Sincerely, Hotel Management
The only thing that i like was the sheet smell clean and fresh this hotel was nasty not clean. every room they took me to was not at all to my satisfaction only the 4th floor but the bed was to small it was supposed to be a queen but it was a full size bed the refrigerator look like a roch motel had them come and clean because i could not get a room any were else that's the only reason i stayed.because my niece funeral was the next morning.food crumbs on stove.the manager did not know any thing im looking for shower every ro... read more
Business response:
Dear Juanita, Thank you for your feedback and for acknowledging the cleanliness of the bed linens. We deeply regret the inconvenience you experienced, especially during such a difficult time. We sincerely apologize for the room conditions, confusion about bed size and shower availability, and the lack of proper communication. Your concerns have been shared with our team for immediate review and corrective action. Guest comfort is our priority, and your input helps us improve. We appreciate your stay and look forward to welco... read more
The room looks much nicer in pictures than in person. The furniture, kitchen, closet, and TV are in general disrepair, there are no electrical outlets by the beds. The hallways smell musty and are dark. The breakfast is "grab & go" which are wrapped muffins and instant oatmeal. Parking is $20/night.
Business response:
Dear Patti, We’re sorry to hear that your experience did not match your expectations based on the photos. We understand your concerns about the room condition, lighting, and limited breakfast options. Your comments have been shared with our team, and we’re working on updates to improve both the rooms and common areas. We also understand parking fees can be inconvenient and will review this for future consideration. We appreciate your input and hope to welcome you back. Sincerely, Hotel Management
Disappointed in our recent stay. The airport shuttle was great. Instructions were clear and drivers very friendly. Our bed was very uncomfortable with three small flat pillows, a flat sheet, a sheet thin blanket and some sort of towel feeling thin blanket. When I asked the staff for another pillow and blanket I was told we couldn’t get another pillow and maybe a blanket would be brought up to the room later that night. Never happened. There is NOT breakfast at this hotel which was VERY disappointing because I specifically se... read more
Business response:
Dear Ginger, We sincerely apologize for the issues with bedding, limited breakfast options, and cleanliness concerns, including the hair dryer. We understand how these impacted your stay and are reviewing our amenities and housekeeping procedures to improve. We also appreciate your kind words about our shuttle service and friendly drivers. Your input is invaluable as we strive to enhance guest experience. We hope to provide you with a much better stay in the future. Sincerely, Hotel Management
Property was not pleasing to the eye. Large stench of must. Would not recommend
Business response:
Dear Joe, We’re sorry to hear that the property did not meet your expectations and that you experienced an unpleasant musty odor during your stay. This is not the standard we strive to uphold, and we are addressing these concerns with our housekeeping and maintenance teams to improve the overall appearance and freshness of the environment. Your input is valuable in helping us make necessary improvements. We appreciate your comments, and look forward to welcoming you back. Sincerely, Hotel Management
Le faltó mejor limpieza en las habitaciones
Business response:
Dear Leandro, Thank you for sharing your feedback. We regret that the cleanliness of your room did not meet the standard you expected. Maintaining a tidy and welcoming environment is very important, and it’s clear we fell short during your stay. Your comments have been shared with our housekeeping team to help improve our service quality. We sincerely apologize for any discomfort this caused and appreciate your input, which is valuable in our ongoing efforts to enhance the guest experience. We hope to have the chance to welc... read more
No room available when I arrived!! Was it a fault made by Expedia or the hotel?
Business response:
Dear Xin, Thank you for bringing this to our attention. We sincerely regret the inconvenience you faced upon arrival and understand how frustrating it must have been to find no accommodation ready. While reservations are generally managed through third parties or directly on the hotel's website, we strive to ensure that all bookings are properly coordinated to avoid such situations. We will work to prevent it from happening again. Your experience is important to us, and we apologize for the disruption. We hope you will consi... read more
The price is very high for the facilities and breakfast is just a coffee
Business response:
Dear Anuvis, Thank you for your feedback. We regret that the value and amenities did not align with your expectations. Our goal is to offer comfortable lodging at a reasonable rate, and many guests find our pricing competitive. We apologize that the complimentary grab-and-go breakfast, designed for convenience, fell short of what you anticipated. Your comments are appreciated and will be used to help enhance the overall guest experience. We hope you might consider staying with us again, allowing us the chance to better meet ... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.