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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. Lukewarm water in shower 2. Had to take dirty linen to front desk to get clean linen. 3.Had to take out trash 4 Spent 1hr plus digging my car out with no help from maintenance 71years old husband 72 years old. 5. False advertisement about breakfast only coffee and tea and package muffins. 6 Refrigerator out dated and very loud day and night. Very disappointed with Expedia for listing this place.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the hassles and challenges you encountered. While certain situations, such as extreme weather or operational limitations, can create challenges beyond our immediate control, we understand the impact this had on your comfort and convenience, and are sorry for not being able to offer assistance at that moment. Your feedback about other aspects of the guest room and our services, including the shower and housekeeping, has also n... read more
The hotel was the worst ever. I1 I had to take out my own trash. 2. I had to take the linen downstairs and pick up clean ones at the front desk. 3. The shower water was lukewarm. My husband and I spent over 1 hr. shoving our car out. ( I stopped because I got sharp pains in my head. The only maintenance man borrowed out shovel to dig out company van, said he was not helping us. The refrigerator is old dated and noisy. Also expedia is misrepresenting this hotel by saying breakfast is included not sure. There was coffee tea an... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was stressful and did not meet your expectations. While certain situations, such as extreme weather or operational limitations, can create challenges beyond our immediate control, we understand the impact this had on your comfort and convenience. Your feedback has been shared with our team to guide improvements in guest services, amenities, and overall support. We sincerely apologize for the difficulties you encounte... read more
the rooms are in bad shape, it saus breakfast included, they just put coffee and some old satiled muffins by the entrance, the reception at check in was not welcoming at all.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your stay did not meet expectations and understand how disappointing that must have been. Guest input like yours is invaluable in helping us evaluate and enhance the quality of accommodations, amenities, and service. We sincerely apologize for any inconvenience you encountered during your visit. Your comments have been shared with our team to guide ongoing improvements. We hope you will consider returning in the future, giving us the opportunity to pro... read more
I have never been told by a hotel to call the hotel next door to get airport shuttle till this stay. This was after i specifically asked the hotel what do i need to do to catch their shuttle the day before my visit
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the airport shuttle, as this is not the level of guidance and service we strive to provide. We understand how frustrating it must have been to be directed elsewhere after specifically inquiring in advance. Your feedback has been shared with the staff to review communication and ensure guests receive clear, accurate information going forward. We appreciate your input and hope you will consider returning in the future, so we c... read more
The shuttle that we wanted to the airport didn't run during the hours that we needed.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the shuttle schedule did not align with your travel needs, and we understand how frustrating this must have been. While shuttle service operates within set hours, we sincerely apologize for the inconvenience it caused during your stay. Your comments have been shared with our team as we continue evaluating ways to better accommodate guest transportation needs. We truly value your feedback, and we hope you will consider giving us another opportunity in ... read more
The had a very bad smell, broken lamp very loud fan in the washroom did not my stay
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We regret that aspects of your visit did not meet expectations and apologize for the inconvenience this caused. Providing a comfortable, well-maintained environment is important to us, and we have shared your comments with our team for review and follow-up. Guest input is valuable as we continue working to improve the overall experience. We appreciate you bringing these matters to our attention and hope you will consider returning in the future, allowi... read more
Room smelled very bad, additional cost for parking
Business response:
Dear Guest, We sincerely apologize for the specific concern you mentioned in your room and any inconvenience caused by the additional parking charges. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that your experience did not meet these standards. Your comments have been shared with our housekeeping and management team. We truly value your input, as it helps us enhance the guest experience. We hope to have the opportunity to provide a much better stay next time. Sincerely, Ho... read more
Advertised as having an airport shuttle. IT DOES NOT RUN ON THE WEEKEND. Had to take a cab each way. Breakfast is a joke. Little plastic wrapped muffins and Caffe with sweetened coffee mate. Room is standard.
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service on weekends and also for your disappointment with our grab-and-go breakfast options. Your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. Thank you again for sharing your concerns with us and allowing us the opportunity to improve our guest experience. Si... read more
Arrived at hotel and they advised that they had no rooms available, this was after my booking made weeks in advance. They didn’t provide any assistance on alternative arrangements, would never book this hotel again! Also, while in lobby there were two dogs running around loose!
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the unavailability of your room despite your advance booking. We understand how upsetting this situation must have been and regret that adequate assistance was not provided to help you find alternative accommodations. Your comments regarding the lobby environment have also been noted, as guest safety and comfort are a priority. We appreciate you bringing these matters to our attention, and we hope you mig... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,987 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.