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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so great. The room looked ok/clean when we checked in. Later early evening I went to the bathroom and was surprised to see a roach crawling around on the floor. The room was also very noisy. We could hear the highway, the person walking around in the room above us and and fight between guests in the middle of the night. This was not a good stay.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness very seriously and will address the presence of pests immediately with our pest control team. We are also looking into soundproofing measures to improve the noise levels for our guests. We regret that your stay did not meet your expectations, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Managemen... read more
El servicio , la limpieza pésima, habían cucarachas grandes dentro del cuarto , la pared al lado de la bañera tenía moho , dicha que tenía el desayuno incluido cuando haces la reservación y no es cierto. El destino es solo un café y a eso le llama desayuno.
Business response:
Dear Anyileny, Thank you for sharing your feedback. We apologize for the issues you encountered with cleanliness, pests, and mold in your room. This is not the standard we strive to maintain, and we will investigate the concerns raised to ensure improvements. We also regret the confusion regarding breakfast and will ensure that accurate information is provided to all guests. Your comments are important to us, and we hope you’ll consider giving us another opportunity to provide a better experience. We look forward to welcomin... read more
When we arrive after a sporting event for check in we are met with a small sign at the desk stating that there is no hot water. It was late that night so we agree to stay for the night and check out in the morning. This issue with the hot water has been an ongoing issue for weeks. The hotel would not assist us in any refund. The manager was not on duty and would not answer. There was no information on their website to show that they did not have heat. I was met with uncertainty of how they were properly sanitizing anything w... read more
Business response:
Dear Charity, Thank you for reviewing our hotel. We regret that you encountered such issues during your stay, particularly the inconvenience of the hot water situation and maintenance concerns with your room. Please note that we are looking into this matter. We appreciate your feedback and hope you will give us another opportunity on your next visit to the area so we can provide you with the outstanding hospitality you deserve.Sincerely,Hotel Management
I did not stay, no hot water, should not be charged, I have a email stating that I will not be charged, had to book somewhere else
Business response:
Hi Jameel,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would also like to know that we have taken the steps to correct the billing errors.I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature ... read more
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Business response:
Dear Robert, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
The hotel smelled of fish, there were no extra things like shampoo either for the hair or body, they only give a little soap, the bed was uncomfortable it grinded a lot, supposedly they provide breakfasts they only give coffee and muffins something that even the coffee was horrible.
Business response:
Dear YANCY, Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. Your comments regarding the room conditions and breakfast offerings are noted and will be addressed with our team. We strive to provide a comfortable and pleasant experience for all our guests, and we apologize for falling short in this instance. We appreciate your insights and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Informed the staff the day of check-in thay we would be arriving aftet midnight. Was told that was ok and that ot would be passed on to night person. We arrived at 0100 and there was no one there. Phone rang and rang. No answer. No help from the main number, the lady just kept sayong uou have to call the hotel and press #4, even after explaining that that was done NUMEROUS times. Aftet the police were called and they weren't able to locate the staff member we were forced to find another room because the main reservation line... read more
Business response:
Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope... read more
Microwave didnt work. Had to ask for cups. Breakfast was unforgettable. Too much money for value received. Staff was friendly
Business response:
Dear Mary, Thank you for taking the time to evaluate our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. On a positive note, we thank you for your kind words regarding our staff. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I heard the sounds of people flushing all night and it kept me awake. There was also a giant Stain on my bed. Half of the stuff was almost falling off the wall and the elevator smelt like it was burning its rubber. Would not recommend.
Business response:
Dear Erin, We appreciate your feedback and apologize for any inconvenience caused by the neighboring guests during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment. We also regret knowing about any oversights by our housekeeping department while preparing your room. Kindly know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your patience is ... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.