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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Stay was just ok. Room very outdated and smelled old. Should have been way cleaner. I wont book again because of room and the lack of parking. Parking was/is a big joke but it goes along with the room. Hope this helps others.
Business response:
Dear Guest, We sincerely apologize for the outdated condition of the room, cleanliness concerns, and the inconvenience with parking. Your comments are important, and we are actively working on property updates and improving housekeeping standards. Additionally, we are reviewing parking arrangements to enhance guest convenience. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance. We value your input and look forward to welcoming you back.Sincerely,Hotel Management
Glorified motel 6 . Morning staff was very nice. However that PM shift girl with braces who spent more time flirting with boys and giving out dirty rooms with an attitude to avoid working. Helped me while on FaceTime with her friends as if I wasn’t there and ruined her day for checking in
Business response:
Dear Naomi, Thank you for your feedback. We're pleased to hear that our morning staff provided great service, but we sincerely apologize for the experience you had during check-in. Professionalism and attentiveness are key to ensuring a welcoming stay, and we will be addressing this matter with our team to prevent future occurrences. Guest satisfaction is our top priority, and we appreciate your input to help us improve. We hope to provide a better experience next time. Sincerely,Hotel Management
You get what you pay for. Could have been better.
Business response:
Dear Guest, We’re sorry to hear that your experience didn’t fully meet your expectations. Our goal is to provide value to our guests, and we understand that there are areas where we can improve. We are continuously working on enhancing our services and facilities to better serve our guests. Your comments are important to us, and we truly appreciate your input. We hope to have the opportunity to provide you with a more enjoyable experience during your next stay.Sincerely,Hotel Management
Business response:
Hi Takayuki,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback... read more
Nice room / Gross hallways The hotel is nice and new and the staff was helpful. But the hallways were gross! Super dirty! They really need to vacuum more often. The room cleanliness was adequate.
Business response:
Hi Chelsea,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience the dirty hallways. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again... read more
Awful
Business response:
Dear Tyler, We're sorry to hear that your experience didn’t meet your expectations. Guest satisfaction is our top priority, and we would love to address any specific concerns you had during your visit. Your input is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience for you in the future. We appreciate your stay and look forward to welcoming you back!Sincerely,Hotel Management
Breakfast was not as advertised.
Business response:
Dear Wuanya, Thank you for your feedback. We apologize for the breakfast not meeting your expectations and for any inconvenience this may have caused. We strive to provide an accurate representation of our amenities and will review the breakfast offerings to ensure they align with guest expectations. Your comments are important to us as we continually work to improve our services. We hope to welcome you back soon for a more enjoyable experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.