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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here for a work trip for 5 days. Staff was very laid back and not very professional. My room was on the first floor and the first night I was there I had to change room because there were ants all over my room. I switched rooms that night, which was nice. I was placed on the 3rd floor. I think this hotel is a great place for construction workers and men. I say that because being a young woman, I felt very uncomfortable being surrounded only by men. I got to the 3rd floor, and it felt like a men's dorm room. People l... read more
Business response:
Dear Molly, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Surprised stay. The room had the minimum of items. Felt like an office room. Breakfast is provided which turned out to be breakfast bars and hot drinks. No hot food as is normal when breakfast is listed. Service was great but again you got much more from cheaper hotels.
Floors needed to be swept, dead bug in bathtub, curly black hairs on sink counters and in towels. People were loitering around outside making it uncomfortable to come and go.
Did not have a room to accommodate although I reserved a week ahead of time. I and my wife and two kids had to find another hotel to stay in.
My room was not clean but I couldn’t wait for the next room so I had to deal with it
Business response:
Thank you so much for choosing to stay with us here at ESA Madison It is with great regret to hear that your room was not up to standard we will be looking into this situation
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.