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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Robert, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
The hotel smelled of fish, there were no extra things like shampoo either for the hair or body, they only give a little soap, the bed was uncomfortable it grinded a lot, supposedly they provide breakfasts they only give coffee and muffins something that even the coffee was horrible.
Business response:
Dear YANCY, Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. Your comments regarding the room conditions and breakfast offerings are noted and will be addressed with our team. We strive to provide a comfortable and pleasant experience for all our guests, and we apologize for falling short in this instance. We appreciate your insights and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Informed the staff the day of check-in thay we would be arriving aftet midnight. Was told that was ok and that ot would be passed on to night person. We arrived at 0100 and there was no one there. Phone rang and rang. No answer. No help from the main number, the lady just kept sayong uou have to call the hotel and press #4, even after explaining that that was done NUMEROUS times. Aftet the police were called and they weren't able to locate the staff member we were forced to find another room because the main reservation line... read more
Business response:
Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope... read more
Microwave didnt work. Had to ask for cups. Breakfast was unforgettable. Too much money for value received. Staff was friendly
Business response:
Dear Mary, Thank you for taking the time to evaluate our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. On a positive note, we thank you for your kind words regarding our staff. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I heard the sounds of people flushing all night and it kept me awake. There was also a giant Stain on my bed. Half of the stuff was almost falling off the wall and the elevator smelt like it was burning its rubber. Would not recommend.
Business response:
Dear Erin, We appreciate your feedback and apologize for any inconvenience caused by the neighboring guests during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment. We also regret knowing about any oversights by our housekeeping department while preparing your room. Kindly know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your patience is ... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.