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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors needed to be swept, dead bug in bathtub, curly black hairs on sink counters and in towels. People were loitering around outside making it uncomfortable to come and go.
Did not have a room to accommodate although I reserved a week ahead of time. I and my wife and two kids had to find another hotel to stay in.
My room was not clean but I couldn’t wait for the next room so I had to deal with it
Business response:
Thank you so much for choosing to stay with us here at ESA Madison It is with great regret to hear that your room was not up to standard we will be looking into this situation
The photos posted do NOT reflect the condition of the property. They advertise free breakfast but it was muffins and coffee... thats it. Everywhere I looked was dirty from the second I walked in the door to the trash piled by the elevators, to the poop smears on the toilet. Walking barefoot in my room left dark marks on my feet. You have a kitchen area with no dishes and have to request them even though no one answers the phone to the front desk so I had to hunt someone down. Half way through my stay there was a note slid un... read more
Business response:
Thank you for taking the time to share your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. As a valued Guest thank you again for your feedback.
Liked kitchenette and being able to check out dishes. Could not call front desk from the room. Had to go to front desk with dirty towels and exchange them for clean ones. There was seldom anyone sitting at the front desk and had to wait. Left note one afternoon because no one appeared after waiting 20 min. No one responded to the note we needed towels. Had to go back later that night. Service was not good at all.
Business response:
Thank you for taking the time to share your recent experience. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued Guest, thank you again for your feedback and we hope to serve you again whenever your travels bring y... read more
Broken Elevator My room was on the third floor and the elevator felt like a sauna getting there. There were three disabled people in my party and the elevator went out for a whole day of our stay. We had to struggle up three flights of stairs several times that day. Front desk Kevin never answered the phone. After checking out the general manager Ms. Jackson was impossible to get in touch with regarding an adjustment for the discomfort of the broken elevator. After all was said and done the discomfort was worth a $20 discoun... read more
Business response:
Thank you for taking the time to share your recent experience. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued Guest, thank you again for your feedback and we hope to serve you again whenever your travels bring y... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.