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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water upon arrival There was no hot water so we couldn’t stay there, but nobody reached out to tell us prior to arrival. The front desk girl told us when we arrived and we wanted hot showers so we cancelled the reservation. It was out of there control to not have hot water at that time, but efforts could have been made to notify us ahead of time.
Business response:
Dear Sherri, We sincerely apologize for the inconvenience you experienced with the hot water issue. We understand how important it is for our guests to have a comfortable stay, and we regret that we weren’t able to notify you in advance about the situation. Your comments are valuable to us, and we will work on improving communication to prevent this from happening again. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
Run away don’t rent Hotel smelled like a mix of weed and Burger King onion rings. Towels that looked like someone vomitted in the hallway and dogs everywhere. Had what looked like public hair on the toilet seat when we arrived. Toilet paper holder was broke off wall. I cannot honestly say one good thing about this place. What’s weird is all the reviews are good and that is why I picked it. Someone was sleeping in their car in the parking lot. So they are either paid reviews or have low standards.
Business response:
Dear Lasy, Thank you for sharing your experience with us. We deeply regret the concerns you encountered during your stay, including cleanliness issues, odors, and other discomforts. Please know that this does not reflect our usual standards, and we take your feedback seriously. We will address these matters with our team to ensure immediate improvements. Your satisfaction is important to us, and we apologize for not meeting your expectations. We hope for an opportunity to provide a better experience in the future.Sincerely,H... read more
Y’all need to have normal milk or half & half available for coffee. I was lucky to score a few packets of nonfat dry milk that are apparently not even usually available, but the only other coffee cream was sweetened. Plenty of people don’t use sweetener or sugar in their coffee
Business response:
Hi R Anne,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and will pass you remarks on the coffee on to our corporate team. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs b... read more
Bed bugs I woke up to a bed bug crawling on the bed!!!
Business response:
Dear Amanda, Thank you for your feedback. We are deeply concerned about your experience and apologize for the inconvenience. We take pest reports very seriously and have contacted our pest control team for a thorough inspection of the room. We also follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention and assure you that appropriate actio... read more
One and done. Never again. I played musical rooms. First room, hair balls on the floor, crumbs, hair in shower curtain and some nasty sticky substance on the clean fitted bedsheet. Told staff my room was dirty and asked to be moved to a different room. The second room was worse. Sink was absolutely disgusting. Crumbs on shelves. Floor had never been swept. Area around fridge was really dirty. Fridge door was dirty too. Hair everywhere. After moving to the third room, I decided to just ask for cleaning supplies and clean the ... read more
Business response:
Dear Shirley, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. Cleanliness is a top priority, and we deeply regret that your room did not meet our standards. We are addressing the issues you’ve mentioned with our housekeeping team to ensure this does not happen again. We understand your frustration and appreciate your patience. Please know that we are taking immediate steps to improve. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Ma... read more
Not so great. The room looked ok/clean when we checked in. Later early evening I went to the bathroom and was surprised to see a roach crawling around on the floor. The room was also very noisy. We could hear the highway, the person walking around in the room above us and and fight between guests in the middle of the night. This was not a good stay.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness very seriously and will address the presence of pests immediately with our pest control team. We are also looking into soundproofing measures to improve the noise levels for our guests. We regret that your stay did not meet your expectations, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Managemen... read more
El servicio , la limpieza pésima, habían cucarachas grandes dentro del cuarto , la pared al lado de la bañera tenía moho , dicha que tenía el desayuno incluido cuando haces la reservación y no es cierto. El destino es solo un café y a eso le llama desayuno.
Business response:
Dear Anyileny, Thank you for sharing your feedback. We apologize for the issues you encountered with cleanliness, pests, and mold in your room. This is not the standard we strive to maintain, and we will investigate the concerns raised to ensure improvements. We also regret the confusion regarding breakfast and will ensure that accurate information is provided to all guests. Your comments are important to us, and we hope you’ll consider giving us another opportunity to provide a better experience. We look forward to welcomin... read more
When we arrive after a sporting event for check in we are met with a small sign at the desk stating that there is no hot water. It was late that night so we agree to stay for the night and check out in the morning. This issue with the hot water has been an ongoing issue for weeks. The hotel would not assist us in any refund. The manager was not on duty and would not answer. There was no information on their website to show that they did not have heat. I was met with uncertainty of how they were properly sanitizing anything w... read more
Business response:
Dear Charity, Thank you for reviewing our hotel. We regret that you encountered such issues during your stay, particularly the inconvenience of the hot water situation and maintenance concerns with your room. Please note that we are looking into this matter. We appreciate your feedback and hope you will give us another opportunity on your next visit to the area so we can provide you with the outstanding hospitality you deserve.Sincerely,Hotel Management
I did not stay, no hot water, should not be charged, I have a email stating that I will not be charged, had to book somewhere else
Business response:
Hi Jameel,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would also like to know that we have taken the steps to correct the billing errors.I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature ... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.