Extended Stay America Suites - Lancaster County

Anonymous 

on Expedia

4 years ago

The facilities were very nice. The interior hallways and the rooms however smelled of cigarette smoke. One room was so bad we asked to be changed to another room which was better but the order was evident in the hallway. Kind of smelled like someone was burning incense to hide the smell of cigarettes. 

Kathryn 

on Expedia

4 years ago

They don't accept locals 

Anonymous 

on Expedia

4 years ago

Not worth the $$... The room was filthy. We had to scrub down the kitchen and bathroom since there were no other rooms available and Hotels.com AND ChoiceHotels were both unreachable. The "breakfast" promised consisted of cold coffee, mini muffins and tupperwares with cereal (not even individual boxes). The pool was dirty as well as the area surrounding it. The employees were lovely but housekeeping never came as promised several times (thats another thing - no daily housekeeping 😡). We were extremely upset and disappointed... read more

Anonymous 

on Expedia

5 years ago

Well the first day the lock on the door stopped working. Had to move. The new room was much smaller and didn’t have a bedroom like the first one We had did. And there was no lock on the second room door to pull over and lock on the inside. 

Anonymous 

on Expedia

5 years ago

The staff are lovely but I can't recommend this property due in large part to housekeeping and laundering. We checked in at night only to find a hair on our sheets. The front desk clerk was fantastic and swiftly moved us to another room. Our second room also had a hair on the bed. The sheets looked freshly laundered otherwise. We stayed in the 2nd room because we were exhausted. Other disappointments - weird room layout, ineffective blackout curtains... just kind of meh. 

Paul 

on Expedia

5 years ago

I got bit up by some sort of bugs. I don’t know if they were bed bugs or fleas, but I had itchy mosquito like bumps pop up through the night. The suite felt like a cozy small one bedroom loft.