This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside if the property is nice. The inside is very outdated. The furniture was really old. The elevator floor as well as the doors to the rooms had masking tap on it. The bedding had stains on it. This did not have the feel of a hotel. It felt more like housing. I can’t understand how the rating on Orbitz was higher than a 8. I would rate this a 4 at best. I did not even stay there. I actually checked out within 2 minutes of being there. I would not recommend this hotel to anyone and was very disappointed with the ratin... read more
Front desk worker was very rude (Ali). We were supposed to show up on a Wednesday and called at 6:00p.m to let the know we wouldn’t be there until 4:00 a.m. and unfortunately we had a family emergency. Called back at 9:00 and said we would be there around 4:00 p.m on Thursday. When we showed up they said we didn’t have a reservation. I knew I had to pay the cancellation fee for Wednesday night. They wanted to charge us another $700 dollars after they took the first $700. She kept saying the third party took the money. I trie... read more
Business response:
Thank you for your feedback. I apologize for the issues on your arrival. Please keep an eye out for your refund.
Business response:
We are sorry to hear you did not enjoy your stay. After investigating your reservation I could not find record of an issues you had during your stay. Please elaborate as to why your stay was not satisfactory. I did notice that there was an issue with your credit card and we did not get full payment.
Business response:
Thank you for your feedback. Please let us know what you did not like about your stay so that we may address it.
Bad customer service and lame breakfast for price of room
Business response:
We are sorry you did not enjoy your stay. Please let us know what issues you had with our customer service so we can do better next time.
Hallway and room smelled of smoke and pets. Had to call and ask for towels. I’ve never been anywhere they only clean once a week unless you ask.
Business response:
We apologize for not meeting your expectations. We are considered an extended stay hotel, our housekeeping works differently from other hotels.
Business response:
We are sorry we did not meet your expectations. Please let us know what we could have done to make your stay better.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.