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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed!!! I rented two rooms for 2 nights but when I got the key card for one of them and opened the door there were someone else's belongings. They gave me another room after I refused to wait til 5pm to have them clean that room ( I got there at 3ish). The 2nd day they didn't put any fresh towels (I didn't have the "do not disturb sign" and still no frah towels or linens. The bed was not comfortable enough. I honestly didn't like my stay. Will not stay here again. All the "fabulous" reviews are lies!!!
Business response:
I would like to apologize for the inconvenience you incurred at check in. At check in you were given information regarding our housekeeping. Along with the postings in the rooms it states that we do housekeeping by request. If you did not request for them to come to your room they will not. I am sorry you did not enjoy your stay with us.
Place was filthy! Advertised as daily housekeeping... there is none on weekends and only light cleaning during the week... I’ve never ever seen that in a hotel before! The hotel stunk of smoke and the manager had allows her dog to roam around and sit on the couches! Gross! Also no collar or leash on the dog! Worst hotel experience ever!
Business response:
First I would like to thank you for staying with us. I am sorry that you felt our hotel is filthy. Our housekeeping staff strives to keep our rooms and common areas clean. It is stated on our website that our housekeeping is UPON REQUEST for short term guests. We have 2 housekeeping services...the light cleaning like you stated and also FULL SERVICE cleaning. It is also stated at check in that if you would like housekeeping you may request it. I will forward your concerns to our Housekeeping Supervisor. I would also like to ... read more
Everything was upset When I arrived at the hotel, I tried to check in.The employees asked my family name. Then he told me that there was no room. Go to the hotel nearby....I drove with my friends again and went to another hotel. We were assigned a room because we thought it was the same hotel. I went to the room with my luggage, but as soon as I opened the door, I smelled like a cigarette. The room we reserved is a hotel with no smoking room, queen size bed, sofa bed, and kitchen. Everything we reserved was the exact opposit... read more
Business response:
I would like to apologize for any inconvenience you experienced with our hotel. I would also like to express that we accept guests of ANY nationality. I am sorry you felt that we don't. I have forwarded your concerns to our General Manager.
Broken Elevator The elevator was broken and we were on the top floor with my handicapped brother--not a good situation. It took us 15 minutes to get up or down the steps. PLEASE fix your elevator!!!!
Business response:
We apologize for the inconvenience that you incurred during your stay. The issue with our elevator has been resolved. We hope you will consider staying with us again.
Not clean I booked two staff members here for business travel. Room was filthy with lots of dirt inside the beds. Hotel changed rooms, but I decided to book them elsewhere instead. Gross!
Business response:
Thank you for your feedback. I apologize for the issues you had with us. I have brought them to the attention of my housekeeping supervisor.
Very nice location Need to improve!kitchenette need some improvement. for one stainless steel pots and pans.breakfast was disgusting.
not for me The bed leaned to one side and was very uncomfortable. No maid service, did not know this when booking!
Did not honor request I requested a non-smoking room due to smoke allergies. Hotel blamed booking agency for not telling them about the request. Would not give me a non-smoking room. My room reeked of smoke and I had a terrible stay. Never using hotel or booking agency again. Neither care that they caused me health discomfort. Wrote to both after my stay and neither cared. Hotel was dirty and hotel staff were unprofessional.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 682 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.