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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor Cupboards were torn off the walls and placed into the closet cramping space in both areas. The hvac unit sounded like a jet engine landing when it truned on. The bathroom wall was streaked with grime and slime. There were 2 pillows, both were flat and lumpy and it was extremely uncomfortable 2 nights sleep. 2 lights in the bathroom vanity were burned out. The bathroom exhaust venting does not work. A single rolling office chair was unusable due to damage. This was located in an area chosen to launch a day trip to c... read more
Business response:
Dear Kerry, Thank you for choosing us. It is nice you were pleased with our location and enjoyed being here with your pet. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our gue... read more
Bad The rooms were terrible. Bugs everywhere. Trash in the hallways sitting there half the time. I didn't even get clean sheets or pillow cases and there was food left in the cabinets from the people before me It was in a convenient location
Business response:
Dear Cassandra, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely, Hotel Management
Would never stay there again. Dirty, several lights did not work, no ice machine, advertised "breakfast" was coffee. Smoke detector kept going off. Covenient location
Business response:
Dear Dennis, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us aga... read more
Bad
Made do for one night. There were no bath towels in the room and I had to wait a couple hours to get some from the laundry. Floors were sticky, Hallways were dirty. Exterior doors did not latch reliably and were always open. Missing bathroom door. Dirty microwave. no dishes in the unit. Leftover food in the fridge from previous guests. Dishwasher fell out of the cabin. Walls, trim and doors in poor shape. The number of beds was comfortable. The location was good for my needs. We were able to make a dinner.
Business response:
Dear James, We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. Your feedback is invaluable, and we take it seriously. We have shared your comments with our team to address the issues you have raised and ensure that necessary improvements are made promptly. Providing a clean, comfortable, and well-maintained environment for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your patience and understanding... read more
Dirty no amenities very sketchy area and clientele. Everything it was dirty noisy no food or drinks in the lobby no coffee or breakfast in the morning. Room had no coffee machine no cups or kitchen utensils. We found people drinking in hallway and stairwell. Empty beer bottles on stairs. There was no breakfast even though it was promised
Business response:
Dear Thomas, We apologize for your disappointing experience during your stay. It is unacceptable that you encountered cleanliness issues, lack of promised amenities, and disturbances from other guests. Providing a comfortable and enjoyable stay is our priority, and we regret falling short of your expectations. Your feedback is crucial, and we will promptly address these concerns with our team to prevent similar incidents. Additionally, we will review our breakfast offerings and lobby amenities to ensure consistency and avail... read more
Fair Behind a toilet was not clean showroom door was not clean and stove What breakfast time I get up is gone around 9:00 and it's gone
Business response:
Dear Betty, We sincerely apologize for the inconvenience you experienced during your stay regarding the availability of breakfast and the cleanliness of the room. Our team strives to maintain high standards of cleanliness and ensure breakfast items are available during the designated hours. We regret any oversight and will address these issues with our housekeeping and breakfast service teams to prevent recurrence. Your feedback is valuable to us, and we appreciate your patience and understanding. If your travels bring you b... read more
Over all I wish I could get my money back and until they get it figured out I’ll never stay there ag We didn’t get any towels or rags for the four days we stayed. We went to the office multiple times a day to ask and half the time no staff was available the other half they told us that they don’t understand why they don’t have any available and one instance the lady behind the counter said that she was an old employee there and didn’t work there but was helping out and they don’t have any management.
Business response:
Dear Gregory, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback regarding the lack of towels, cleanliness, and staff availability is deeply concerning and does not reflect the level of service we strive to provide. We understand your frustration and regret any inconvenience caused. Please know that we take your comments seriously and will address them promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we genuin... read more
NEVER stay there. Felt completely unsafe. No lighting in parking lot, looked like a transient place with drinkers and partiers outdoors. We ended up not even checking in. Tried all day to cancel the reservation, but their phones were not workin. Booking. com was worthless in helping us. No lighting outside to identify place, and GPS actually took us to another location next door. Lots of noise and apparently drinking in the parking lot. Booking.com was notified that we would not stay there, and we still got charged.
Business response:
Dear betty, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.