Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to leave a review, though we noticed it didn’t include specific details about your experience. At our hotel, we’re committed to continuously improving and providing the best possible stay for our guests. Please share more information about what you enjoyed or areas where we can improve. Your insights are valuable to us as we strive to meet and exceed guest expectations. Thank you again for choosing us, and we look forward to welcoming ... read more

Business response:

Dear Guest, Thank you for your feedback. We're glad you took the time to share your experience and appreciate your patience as operations continue to stabilize. We're sorry to hear that the water flow and temperature did not meet your expectations, and we understand how important these details are to a comfortable stay. Your comments have been shared with our maintenance team so that any underlying issues can be addressed promptly. As a newly opened location, we're continuously working to refine the guest experience, and we ... read more

Business response:

Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our staff, service, and cleanliness. Our team works hard to ensure every guest has a comfortable and enjoyable stay, and we're grateful for your recognition. It's always rewarding to know we met your expectations. We look forward to welcoming you back to Extended Stay America for another great experience in the future, and we'll continue striving to provide excellent service and accommodations. See you soon! Sincerely, Hotel ... read more

Business response:

Dear Guest, We apologize for not meeting your expectations regarding the amenities. We're always looking to improve, and your input will help us in this process. Regarding the breakfast, we're working on offering a wider variety to better satisfy our guests' needs. We also understand the importance of transparent fees and will review how we present this information to ensure clarity. We look forward to welcoming you back for a more satisfying stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We’re delighted to hear that our staff was helpful and that you found our property clean and conveniently located. Providing excellent service and a comfortable stay is our top priority, and we’re glad we were able to meet your expectations. We look forward to welcoming you back to Extended Stay Americaon your next visit to the areaSincerely,Hotel Management