Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for your wonderful feedback regarding the excellent service provided by our team members throughout the hotel. We are thrilled to hear that the attention and care you received made a positive impression during your stay. Our staff is dedicated to creating a welcoming and comfortable environment for all our guests, and it is rewarding to know their efforts made a difference. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America very soon.Sincerely,Hotel Manag... read more

Business response:

Dear Guest, Thank you for your feedback. We’re thrilled to hear that you had a pleasant stay with us. It’s our goal to provide a comfortable and welcoming environment for all our guests, and we’re glad to know that everything met your expectations. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America for another great experience. Sincerely,Hotel Management 

Business response:

Dear Guest, We understand that taking out your own trash and exchanging towels may not be ideal for every guest, and we appreciate you sharing your thoughts. Your comfort remains our priority. We’re always looking to improve the guest experience. On a positive note, we’re glad you found our location convenient and close to nearby amenities. We hope to welcome you again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for choosing to stay with us. We are glad you found our rates affordable for the area, but we apologize for the discomfort you experienced with the beds. We take your comments seriously and will review the bedding situation to ensure a more comfortable experience for our future guests. Your satisfaction is important to us, and we are committed to making improvements based on your feedback. We appreciate your input and hope to welcome you back!Sincerely,Hotel Management