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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In the bathroom of the room, the mirror was all splattered with toothpaste, as well as the sink, which means it hadn’t been washed or cleaned. For that reason, I didn’t even feel like using the shower. I also noticed that the bed sheets hadn’t been changed. The bed had only been straightened, but the sheets were not replaced.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the disappointment you experienced during your stay. Cleanliness is a top priority for us, and it’s concerning to hear that your accommodations did not reflect our standards. We truly regret the inconvenience this caused and appreciate you bringing it to our attention so we can address it with our housekeeping team. Your feedback helps us improve and ensure better experiences for all guests. We hope you’ll consider giving us another opportunity to provide ... read more
Terrible Experience – Would Not Recommend. Unfortunately, this hotel failed. I would strongly recommend staying elsewhere.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and caused frustration. Guest satisfaction is very important to us, and we regret that we fell short in providing the comfort and service you deserve. Your feedback has been shared with our team to address the concerns raised and improve our operations for future guests. While this stay did not reflect the standards we strive for, we hope you might consider giving us another opportunity to ... read more
This hotel is super Bad we been waiting for a receptions for 30 min
Business response:
Dear Santos, We sincerely apologize for the long wait you experienced at check-in. This is not the standard of service we strive to provide, and we truly regret the inconvenience it caused. Your feedback is invaluable, and we will address this with our team promptly. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The sheets didnt fit the bed. Our room door was open when we got to our room. Bed was more like a cott, the pillows horrible. No water pressure at all. Couldnt get the soap off our bodies. Got soap in my eyes not enough pressure to cleanse my eyes. No curtains on the windows light can in the room all night. My husband and I left with no sleep and back pain
Business response:
Dear Tim, We sincerely apologize for the discomfort and frustration you and your husband experienced during your stay. The issues you described with bedding, water pressure, and room conditions are not acceptable, and your feedback has been shared with our maintenance and housekeeping teams for immediate attention. We deeply regret that your visit did not provide the rest and comfort you expected. Please be assured that we are dedicated to enhancing our facilities and services to provide a more comfortable and enjoyable expe... read more
Don’t do business with them, if you’re doing a third party, they will give your hotel room a away, And contact you after they sold your room, And if you’re air flight changes they do not accommodate you even when you contact them..Before hand
Business response:
Dear Fatimah, Thank you for sharing your experience. We sincerely apologize for the challenges you faced with your reservation and any frustration caused by issues related to third-party bookings and flight changes. We understand how stressful this situation must have been, and your feedback has been shared with our team as we work to improve communication and ensure a smoother process for all guests. While we regret the inconvenience you experience, we are committed to providing better assistance and support whenever possib... read more
Need more staff at the front desk
Our bed sheet was dirty clearly the bed was used prior. The stuff help us, but overall the room was not prepared, floor was dirty .
Housekeeping is lacking
Worst stay ever We’ve never stayed at a hotel that provided only 1 towel even though the reservation was for 2 guests and no towels for when you step out of the bath tub. It provided no shampoo/conditioners, no soaps, no hair dryer. There’s no comforter only very old looking blanket. It was noisy, we could hear people talking in the next room and outside. Breakfast was not a break but rather just coffee and small packaged muffins like kid size muffins. The surroundings didn’t look very safe either. Overall, there’s nothing g... read more
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 986 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.